Ticket/Gate Agent (Seasonal) - PBI

United States, Florida, West Palm Beach

Airport Customer Service...

12-Nov-2024

Ref #: 26845

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How you'll help us Keep Climbing (overview & key responsibilities)

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.

This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.

Responsibilities

Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:
? Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
? Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
? Operating loading bridges.
? Opening, closing, and securing aircraft doors.
? Escorting unaccompanied minors and disabled passengers throughout the airport.

Ticket/Gate Seasonal Agents work between 20 to 40 hours per week and 150 and 800 hours per year. Seasonal work will depend on the operational need of the station and location. Recalls can happen at any time during the calendar year based on operational demand.

The starting pay is $19.00 per hour. Additional pay increases occur regularly through 10.5 years.

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values ? Care, Integrity, Resilience, Servant Leadership, and Teamwork ? every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
? Competitive salary, industry-leading pro?t sharing program, and shared rewards.
? Automatic 401 (k) contribution on 3% of eligible earnings.
? Paid Personal Time (PPT) accrual.
? Earn up to $1,000 from Delta to fuel your Emergency Savings when you complete a financial education/coaching program and contribute to an emergency savings account (after 6 months of employment).
? Programs to engage with community service and sustainability.
? Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
? Career development programs to achieve your long-term career goals.
? Domestic and International (standby) flight privileges for employees and eligible family members.
? Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need To Succeed (minimum Qualifications)
? Consistently prioritizes safety and security of self, others, and personal data.
? Embrace diverse people, thinking, and styles.
? Possesses a high school diploma, GED, or high school equivalency.
? Is at least 18 years of age and has authorization to work in the United States.
? Proficiency in English.
? Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
? Possess basic digital literacy.
? Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
? Pass a Customer Service Assessment.
? Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge (preferred Qualifications)
? N/A

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