Tenancy Sustainment Officer

Job Title: Tenancy Sustainment Officer (P1825)

Salary: ?6,434 up to ?9,875 inclusive annual salary + up to 19.7% employer pension contribution

Type: Permanent, Full-time, 37 hours per week

Location: Hybrid working options

Job Ref: P1825

About the role

This post is responsible for working with vulnerable residents to create Action Plans detailing the appropriate steps to assist with sustaining their tenancy. Working within Housing Tenancy team you will deliver a high-quality customer focused service, working closely with other teams across the service e.g. Asset Management and Accommodation Support to identify incoming tenants and applicants who may need added support. The post is also responsible for assessing and supporting tenants who are at risk of eviction with the aim of preventing eviction if possible and providing advice on housing options.

About you

You should be educated to NVQ level 4/5 and have considerable experience of tenancy, housing assessment and support... Working knowledge of relevant legislation, standards and core disciplines of work area is essential for this role. Experience of partnership working and stakeholder engagement is desirable together with demonstrable experience and commitment to tenant involvement and empowerment. You must be an excellent communicator, be literate and ideally be able to use a range of Microsoft Office products and work specific software packages.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:
? 30.5 days basic annual leave (increasing with service) + bank holidays.
? Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
? Flexible working options
? Staff Parking Permit
? Reimbursement of professional fees
? Comprehensive development and training
? Discounted membership at selected local sports and fitness centres
? Access to discounts and benefits via online platform

Additional Information
? Disability Confident
We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
? Disclosure Checks
This post is subject to a Basic Disclosure Check.
? English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact Lina contact Lina Clifford, Housing Income Team Leader on 01727 819317 or email lina.clifford@stalbans.gov.uk

To apply
? Please select the apply button on the vacancy and follow the steps below:
? Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
? Provide an up-to-date CV (no more than three sides of A4), explaining any gaps in employment.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

For more information and to learn more about the council visit our website recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.

Closing date for applications: 21 October 2024.

Interviews are scheduled for w/c: 11 November 2024

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible

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