Tele Sales Manager

You Lead the Way. We?ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you?ll learn and grow as we help you create a career journey that?s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you?ll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to share in the company?s success. Together, we?ll win as a team, striving to uphold our company values and powerful backing promise to provide the world?s best customer experience every day. And we?ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Role... Objective

The Tele Sales Manager role is a telephone-based position responsible for leading a team of Middle Market Sales (MMS) consultants to help grow the customer base by crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plans. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high-performing team.

Job Responsibilities

Strategic planning (20 ? 30% of time)

? Drive overall team strategy to achieve business goals and sales targets from trigger-based leads

? Collect customer feedback and distribute internally to influence product development based on customer need

Coaching and development (20 ? 30% of time)

? Coach and develop a group of consultants to drive growth and hit sales targets

? Hire and on-board new Tele Sales consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles

Performance management (10 ? 20% of time)

? Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development

? Partner closely with specialized sales teams (e.g., AP Automation) to develop cross-sell opportunities

Business development (10 ? 20% of time)

? Identify key client opportunities and handle client escalations, as needed

? Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets

Compliance (100% of time)

? Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

? Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interactions

Knowledge, Skills, Attributes, and Experience

Knowledge and Skills

Client development

? Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership

Coaching

? Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions

Performance management

? Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results

Demonstrating value

? Proactively and consistently demonstrates the value of partnering with American Express

Results focus

? Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

Market, industry, & product knowledge

? Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

Attributes

? Strategic thinking

? Leadership and team motivation

? Personal accountability

? Compliance focused

Experience

? Bachelors degree preferred

? Experience leading sales team, 3 - 5 years minimum

? Experience partnering with clients across various markets / industries

? Experience in a highly regulated industry

Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we?ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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