Technical Service Manager, eduroam, Remote

Internet2 is a non-profit, member-driven advanced research and higher education technology organization. Founded in 1996, Internet2 provides and delivers mission-critical technology services and programs. Internet2's core infrastructure components include the nation's largest and fastest network and cloud and security services that are influenced, customized, and designed to address the unique needs of technology leaders in research and education (R&E). Internet2 serves and supports U.S. higher education institutions, federal government agencies, regional and state education networks, leading industry providers, and international R&E network partners across more than 100 countries. Internet2 programs advance opportunities to convene, collaborate, and innovate. The Technical Service Manager will lead the development and growth of eduroam, an interoperable wireless roaming service utilized by nearly 2,000 colleges, universities, schools, and organizations. As the primary technical liaison between the eduroam US team and international partners, you will play a key role in shaping the future of this essential service. Working closely with the Director of eduroam and the Senior Program Manager for K-12 to drive strategic planning, provide best practices guidance, and manage deployment workflows to support the ongoing expansion of the eduroam national infrastructure. Qualifications: ? Bachelor's degree in Computer Science, Human Centered Design & Engineering, Informatics, Business Administration, Information Management, or related field, or equivalent experience. ? Minimum of 2 years IT or networking experience performing and leading complex tasks and responsibilities involving programmatic, design, development, and support of a large, cross-organizational program. ? 5 years experience working directly with customers, business analysts, and/or functional subject matter experts to gather and analyze use cases and business requirements to incrementally improve the value and attractiveness of a program. ? Ability to synthesize information and apply analytical, abstract, creative, and evaluative skills to solve complex problems involving multiple stakeholders and competing incentives. ? Ability to write and communicate for audiences with varying levels of technical skill sets and scopes of responsibility including technical documentation and standards writing. ? Ability to be successful and thrive in a highly collaborative remote environment. ? Experience working with distributed teams on complex multi-organizational programs. ? Strong customer focus and ability to manage relationships with key stakeholders and Partners. ? Familiarity with wireless architectures, solutions, technologies, and standards. Preferred Skills: ? Familiarity with wireless architectures, solutions, technologies, and standards developed in and for the research and education community. ? Experience performing and leading progressively complex tasks and responsibilities involving analysis, design, development, and support of IAM or wireless service programs. ? Ability to quickly learn, apply and effectively advocate for new methods and/or techniques. As a full-time employee, you will be eligible to participate in Internet2's employee benefits program. The program currently includes medical, dental, life, vision and disability insurances, a health spending account program, sick time, vacation time and a tax deferred retirement plan. The salary range for this role is $104,000 - $120,000 annually, B-7 Internet2 is a 501(c)(3) not-for-profit organization and equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.