Support Agent (100% Remote)

Job Title: Support Agent (100% Remote)

Employment Type: 6-Month Contract...

Location: Remote

Number of Positions: 1

Compensation: $20.00/hr w2

Overview:

We are seeking a Support Agent to provide customer service for a software division that offers integrated accounting, project management, and operations modules for contractors in the U.S. and internationally. This is an entry-level position, ideal for someone with strong communication and customer service skills.

Top Responsibilities: ? Answer high-volume incoming support calls, chats, emails, and online cases, routing them to appropriate team members. ? Assist customers with setting up and troubleshooting access to the Customer Portal. ? Maintain and update customer data in the CRM system, including contact information and software versions. ? Support customers, sales, and professional services in expediting cases and scheduling software deployment. ? Manage bounced emails and ensure customer contact information is accurate.

Required Skills:
? High school diploma or GED.
? Strong customer service orientation with excellent verbal and written communication skills.
? Ability to handle a high volume of support requests via phone, chat, and email.
? Experience with MS Office applications and data entry.
? Demonstrated dependability and ability to thrive in a fast-paced environment.

Preferred Qualifications: ? Some college coursework in business, accounting, or computer technology. ? Customer service experience. ? Advanced skills in Microsoft Excel and Word.

For immediate consideration please send your resume to Alexis May: alexis.may@gotoagile.com

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