Strategic Client Advisor

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand ? with heart at its center ? our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors? support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Strategic Client Advisor, you will focus on leading superior operational, project management, reporting, metric tracking and solutions to a specific Employer client within our Business Unit. You will be the day to day operational face to your client; responsible for working on and leading strategic and tactical projects, as well as internal project initiatives. In this role you will lead Account Management initiatives with a strong focus on enhancing the service and implementing process improvements on items we provide to your client, as well as provide oversight, guidance and mentoring for other Account Management team members to drive overall improvement in the skill sets needed to support and manage service delivery to our clients. You will also identify and implement departmental standard methodologies to ensure your client, and by extension our teams, succeed.

You Will Accomplish This By
? Developing and implementing effective and sustainable business process improvements
? Identifying and analyzing non value add tasks and items within your client portfolio and the department. Working collaboratively with your peers to identify feasible and sustainable solutions to these challenges.
? Fostering teamwork and a supportive departmental culture with an emphasis on ensuring outstanding client service
? Building relationships with key client partners through a consultative approach to fully understand client and member needs

Your success will be driven by exceeding client satisfaction score targets, but also the process improvements you analyze and implement for your client and colleagues. Your skills managing oversight of processes, proven ability to navigate effectively and hold others accountable to delivering on client commitments as well as managing client expectations or changes to committed deliverables will contribute to your success. You will operate in a dynamic environment with tight deadlines so ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.
? *This is a work from home role. Candidates can live anywhere in the U.S.**

Required Qualifications
? 5 + years of PBM work experience with client facing and operational functions such as benefit plan set-up, eligibility, member communications, membership operations (CDH), retail networks and reporting
? 2+ years of demonstrated experience presenting to clients, as well as small and large groups
? At least 1 year of project management experience and experience with leading projects

Preferred Qualifications
? Ability to actively identify solutions to enhance client delivery, operational efficiency, and lead implementation of items is preferred
? Exceptional partnership and leadership skills across departments with experience in leading technical and non-technical projects
? Strong organizational, time management, reporting, analytical and communication skills
? Ability to work in a rapidly changing environment with high demand, little to no guidance on complex issues and accounts

Education

Bachelor?s degree or Relevant Experience Require

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company?s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (?PTO?) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/16/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.