Sr. Specialist, Retail | $18hr (Omaha, NE Only)

At FNBO, our employees are the heart of our story?and we?re committed to their success! Please see below the details of this career opportunity and how it fits into our organization?s success.
Our Modern, Flexible Workplace...
We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!
It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. It is required that during the initial training period, the incumbent will work onsite 100% of the time. Work location and on-site duration requirement is subject to change based on business needs.
Summary of the Job:
Our next class is scheduled to start on Monday, February 19, 2024.
(You MUST be able to train during the day for the first 7 weeks on-site, then remotely work a permanent evening schedule after training)

Paid, on-site training for this class will be from 9:00am to 6:00pm CST for the first (7) weeks of your employment with 100% required attendance.

Starting Monday, April 8, 2024, you will then transition into your solidified shift/schedule and have the potential to work remotely from home. You would transition into one of the schedules below. (Full Time and Part Time schedules are available after 7 weeks of Full Time training)

1:30 PM-10:00 PM MTWRF== FullTime

1:30 PM-10:00 PM MTW=FY= FullTime

2:00 PM-10:30 PM MT=RFY= FullTime

2:30 PM-11:00 PM MTW=F=S FullTime

2:30 PM-11:00 PM M=WRFY= FullTime

2:30 PM-11:00 PM =TWRFY= FullTime

3:00 PM-7:00 PM MT=RFY= PartTime

4:00 PM-8:00 PM MTWRF== PartTime

5:30 PM-9:30 PM =TWRFY= PartTime

5:30 PM-9:30 PM MTW=FY= PartTime

6:30 PM-10:30 PM MTWR==S PartTime

6:00 PM-10:00 PM MTWRF== PartTime

M) = MON, (T) = TUES, (W) = WED, (R) = THURS, (F) = FRI, (Y) = SAT, (S) = SUN

Please note that set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO?s Customer Care Talent Advisor.

Incumbents in this role MUST reside within a 90-mile radius of the FNBO Omaha Tower:
? 1601 Dodge Street Omaha, NE 68102

Benefits eligibility for all employees begins the 1st of the month following your start date!

Compensation:

$18.00 Per Hour

+ 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST)

Non-Exempt/Hourly

About This Role:

Role Summary:

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!

At FNBO, our customers deserve a superior customer experience and our Customer Care Senior Specialists are vital in making that possible! This role is for you if you?re great at talking with people, know how to identify and define customers? needs, and enjoy working independently.

Watch this video to preview the job and to see how YOU can make an impact:
? https://vimeo.com/866957886/f3b2375e1f?share=copy

Key Accountabilities - What You Will Do:
? Work independently with customers over the phone to answer questions regarding their financial accounts. Questions might include billing, payments, account maintenance, online banking assistance, and listening to customers? concerns.
? Identify customer?s need and move them towards the appropriate action using your knowledge and experience.
? Monitor reactions and check for understanding when working with customers and co-workers.
? Make decisions quickly by using all available resources, seeking input, and considering short and long term implications.

Work Location/Space:
? Having an organized workstation to aid with seamless customer interactions is a best practice.
? WFH employees are required to live within a 90 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur.
? WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. You want to be able to concentrate and listen to our customers with ease, so this is imperative. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action.
? Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care.
? Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace.
? Due to the nature of the work and accessible customer information, which is confidential, visitors while working are not allowed, regardless of location.
? Commuting to an FNBO location for a meeting, training and other work that needs to be done in person could be required. Travel time/ mileage will NOT be paid/reimbursed for this commute.
? Working from a location other than your permanent address must be pre-arranged and approved by management. WFH arrangements may be rescinded if the employee?s address change is outside of a 90 miles radius of a call center site.

The Ideal Candidate for This Role:

Qualifications - Who You Are:
? Branch experience preferred
? You continue to work effectively, maintaining focus and may be even more productive in stressful or unexpected situations.
? You are not afraid to make decisions and willingly provide input.
? You have the ability to recognize different people?s styles and adjust your communication accordingly.
? You can make decisions quickly by using available resources, seeking input, and considering short and long term implications.
? Have obtained a high school diploma or GED as required.
? Have a minimum of twelve (12) months of direct customer service experience or sales experience as required.
? Have a positive attitude and professional demeanor.
? Strong computer skills including the ability to navigate the internet and utilize multiple computer systems.
? Have a quiet workspace with minimal distractions if working remotely from home.
? Maintain a fast and reliable internet connection if working remotely from home.
? Demonstrated dependability/reliability.
? + 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST)

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status

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