Social Media Customer Support Specialist (Work From Home)

Are you passionate about delivering magical experiences through social media? Disney is seeking a dedicated Social Media Customer Support Specialist to join our dynamic team. As a key player in our customer support division, you will engage with Disney fans across various social media platforms, ensuring their inquiries and concerns are addressed promptly and professionally. This work-from-home position offers a unique opportunity to contribute to the enchantment of the Disney brand while enjoying the flexibility of remote work.

Key Responsibilities: ? * Respond to customer inquiries and comments on social media platforms including Facebook, Twitter, Instagram, and others. ? * Provide accurate, timely, and empathetic support to resolve issues and answer questions about Disney products and services. ? * Monitor social media channels for trends, customer feedback, and emerging issues. ? * Collaborate with internal teams to escalate and resolve complex customer issues. ? * Maintain a... high level of professionalism and brand integrity in all customer interactions. ? * Utilize social media management tools to track, report, and analyze customer interactions. ? * Contribute to the development of FAQs and knowledge base articles to assist customers more efficiently. ? * Participate in team meetings and training sessions to stay updated on new products, services, and policies. ? Required Skills and Qualifications: ? * Excellent written communication skills with a strong attention to detail. ? * Proven experience in social media management or customer support. ? * Proficiency with social media platforms and tools such as Hootsuite, Sprout Social, or similar. ? * Strong problem-solving skills and the ability to think on your feet. ? * Ability to work independently and manage time effectively in a remote environment. ? * High level of empathy and customer-centric mindset. ? * Familiarity with Disney products, services, and brand voice is a plus. ? Experience: ? * Minimum of 2 years experience in social media customer support or a related field. ? * Experience working in a remote or work-from-home environment is preferred. ? * Previous experience in the entertainment or travel industry is an advantage. ? Working Hours: ? * Flexible working hours, with availability to work evenings, weekends, and holidays as needed to support our global customer base. ? * Must be able to commit to a minimum of 20 hours per week. ? Knowledge, Skills, and Abilities: ? * In-depth knowledge of social media platforms and best practices. ? * Strong analytical skills to interpret social media metrics and customer feedback. ? * Ability to handle high-pressure situations calmly and efficiently. ? * Excellent multitasking and organizational skills. ? * A proactive approach to identifying and addressing potential issues before they escalate. ? Benefits: ? * Competitive salary and performance-based bonuses. ? * Comprehensive health, dental, and vision insurance. ? * Paid time off and holiday pay. ? * Access to Disney parks and discounted rates on Disney products and services. ? * Opportunities for professional development and career growth. ? * A supportive and inclusive work culture that values diversity. ? Why Join Disney:

At Disney, we believe in creating magic in everything we do. By joining our team, you will be part of a company that values creativity, innovation, and the power of storytelling. You will have the opportunity to work with passionate colleagues who share a love for Disney legacy and future. We offer a dynamic and supportive work environment where you can grow your career and make a difference.

How to Apply:

To apply, please visit our careers page at Disney Careers and submit your resume along with a cover letter outlining your relevant experience and why you are excited about this opportunity. Applications will be reviewed on a rolling basis, so we encourage you to apply early.

Some Interview Points:
? * Discuss your experience with managing customer interactions on social media.
? * Provide examples of how you have resolved challenging customer issues.
? * Describe your familiarity with Disney products and how you can embody the Disney brand in customer interactions.
? * Explain your approach to working independently in a remote environment.
? * Share any specific tools or software you have used in your previous roles for social media management.
? Disney is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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