Service Support Consultant

Job Summary

Amazon Inc. is seeking a dedicated and customer-focused Service Support Consultant to join our team in Washington State. This is a full-time position offering a competitive salary with comprehensive benefits including Health, Dental, Paid Training, Paid Vacations, and more. The working hours are standard 9:00 AM to 5:00 PM, Monday through Friday.

Description

As a Service Support Consultant at Amazon Inc., you will be responsible for delivering exceptional customer service and technical support to our valued clients. You will be the first point of contact for customer inquiries and will handle various customer service functions to ensure a seamless experience for our users.

Requirements

• High School Diploma or equivalent, Bachelor’s degree preferred.


• 1-2 years of customer service experience, preferably in a technical support role.


• Strong communication and problem-solving skills.


• Ability to work in a fast-paced environment and manage multiple tasks.


• Proficiency in Microsoft Office Suite and customer service software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Provide technical support and troubleshooting assistance to customers.


• Document customer interactions and issue resolutions accurately in our CRM system.


• Collaborate with other departments to resolve complex customer issues.


• Maintain up-to-date knowledge of Amazon’s products and services.

Benefits

• Health, Dental, and Vision Insurance


• Paid Training and Development Programs


• Paid Vacations and Personal Time Off


• Employee Discounts on Amazon products and services


• 401(k) Plan with Company Match

Educational Qualifications

• High School Diploma or equivalent; Bachelor’s degree in a related field is preferred.

Experience

• 1-2 years of experience in customer service or technical support.

Company Overview

Amazon Inc. is a global leader in e-commerce and technology, committed to delivering innovative solutions and exceptional customer experiences. Our mission is to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online.

Why Join Amazon

At Amazon, we believe in fostering a collaborative and inclusive work environment where every employee is valued and empowered to grow. We offer extensive career development opportunities and a chance to be part of a company that is shaping the future of e-commerce and technology.

Equal Opportunity Employer Statement

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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