Service and Install Dispatch Service Representative

Position Overview:

A Dispatch Service Representative (DSR) is a technician facing position that coordinates and optimizes scheduled jobs and sees them through to completion. The DSR?s maximize opportunities by assigning jobs based on urgency, logistics, and technician skills. DSR?s maintain communication with department managers, employees, and company customers, including keeping customers... appraised as to company schedule and requested lead -times. This job is all about making sure the schedule is organized is such a way as to maximize profit and customer service. The DSR is also responsible for representing Dusty Underwood Plumbing and Septic, Inc in a professional manner and must maintain a positive, productive line of communication between all parties.

The strong multi-tasker we select will coordinate customer calls within a busy office and match with the correct technician to schedule technician appointments for jobs ensuring the most effective and efficient routing and scheduling.

Required Credentials:
? Two or more years of experience as a dispatcher or scheduling/dispatching experience with a home services industry.
? Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
? Excellent organizational skills and the ability to coordinate multiple appointments and to manage multiple projects.
? Excellent verbal and written communication skills.
? A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.
? Must be able to pass a background check and provide verifiable references.
? No customer left behind mindset. Customers drive our business and this position requires outstanding customer service and customer communication skills.

Preferred Credentials:
? Experience in the area of customer service and/or a related home service industry dispatching service technicians.
? Ability to thrive in a fast-paced environment.
? Ability to remain calm in emotional situations and under stress.
? Ability to audit projects and customer accounts.
? Ability to review completed service tickets for accuracy.
? Ability to maintain and complete correct departmental coding and reporting.
? General understanding of dispatching software.
? Demonstrated listening, written/verbal communication, and interpersonal skills.
? Proven ability to meet and exceed set goals.
? Experience gathering customer information and keying it into a computer.
? High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
? Knowledge of the local geographic territory.
? Willingness and ability to work extended hours, evenings, and weekends if necessary.
? Ability to maintain a professional demeanor and appearance at all times.
? ** Skills tests must be completed in order to be considered for next steps!***

ALL inquiries MUST be sent through Indeed ONLY! DO NOT contact our office staff regarding this position. No calls please! Skills tests and questions are required for consideration, failure to complete will remove your application from eligibility.

Work Remotely
? Will consider for the right applicant.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 36 ? 45 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Employee discount
? Health insurance
? Life insurance
? Paid time off
? Parental leave
? Professional development assistance
? Referral program
? Vision insurance

Schedule:
? 10 hour shift
? 8 hour shift
? Day shift
? Monday to Friday
? On call
? Overtime
? Rotating weekends
? Weekends as needed

Application Question(s):
? Are you comfortable juggling multiple tasks at one time? Explain or give an example.
? Please do not contact the office about your application. If you understand and agree to this, please tell me your favorite vacation spot!
? Are you comfortable communicating with disgruntled or emotional customers? Explain how you handled these types of customers in the past.
? Are you willing to work nights and weekends or on call rotation? Please give details if not.
? Did you fully answer ALL questions and complete the required skills tests? Did you read and understand the job description and requirements? If NO, STOP and go back! Applications submitted without BOTH skills tests and questions answered in full will be declined/rejected and will not be considered.
? We are looking for someone experienced in dispatching/scheduling for plumbing or similiar (electrical, HVAC, etc). Explain your experience as it directly relates to this position.
? Have you reviewed our service area? Are you familiar with our service area including Fannin and surrounding counties?

Experience:
? Office Administration: 2 years (Required)
? Scheduling: 2 years (Required)
? Microsoft Office: 2 years (Required)
? Home Service Industry Dispatching or Scheduling: 2 years (Required)
? Service Titan or Home Service Dispatching Software: 1 year (Required)

Language:
? Fluent English (Required)

Work Location: Hybrid remote in Bonham, TX 75418

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