Senior Vice President, Client Services

The Opportunity | SVP of Client Services
The Senior Vice President (SVP) of Client Services is responsible for leading all efforts related to relationship management, client engagement, and business growth for our US business verticals...
The SVP oversees teams tasked with driving client relationships, expanding revenue streams, and ensuring operational excellence. Reporting directly to the Chief Operations Officer or equivalent, the SVP maintains key relationships both within the organization and with US Domestic Delivery clients.
As an SVP of Client Services, Your Role Will Include?
? Develop and implement a comprehensive industry strategy to drive business growth and client retention.
? Expand relationships with existing clients and identify opportunities for new revenue streams.
? Lead and manage teams responsible for client engagement, business growth, and operational support.
? Align client strategies with organizational objectives and ensure consistency across all client interactions.
? Foster innovation in client programs and proactively respond to client needs.
? Oversee contractual negotiations, renewals, and drive innovation in client engagements.
? Provide strategic leadership, manage individual account teams, and participate in executive meetings as required.
? Cultivate strong internal and external stakeholder relationships to ensure alignment with client objectives.
? Collaborate with key functional areas such as Legal, IT, and Support to meet client requirements effectively.
Key First-Year Objectives
? To manage existing revenue and find opportunities to achieve identified growth targets projected for account(s).
? Maintain positive relationships with clients to ensure optimal customer satisfaction scores.
? Build strong relationships with internal stakeholders, support staff and account management teams.
What Will You Need to Succeed?
? A minimum of 10 years of BPO experience.
? 2-5 years of demonstrated success in operations.
? 2-5 years of demonstrated success in client services/account management.
? Demonstrated expertise in client relationship management, sales, and negotiation.
? Strong leadership skills with the ability to communicate effectively and manage both a team and multiple tasks concurrently.
? Proven track record of collaboration, decisiveness, and ethical conduct.
? Financial acumen and a willingness to travel as needed.
? Good understanding of CX-related digital technologies, Digital Transformation a plus.
? Analytical thinking, proactive attitude, strong written and oral communication skills.
? Must have extensive experience selling into and presenting to the highest-level decision-makers.
? Excellent interpersonal skills and teamwork mindset.
? Must be highly detailed oriented with the ability to be productive and accountable and work under tight deadlines when needed.
Pre-Employment Screenings
In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.
Important | Policy on Unsolicited Third-Party Candidate Submissions
TP does not accept candidate submissions from unsolicited third parties, such as recruiters or headhunters. Such applications will not be considered, and no contractual association shall be established through such submissions.
Is There a Fine Print?
No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences

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