Senior Product Manager, Corporate Direct and 3rd Party Ancillaries

United States, Georgia, Atlanta

Enterprise Digital Strategy

18-Nov-2024

Ref #: 26737

How you'll help us Keep Climbing (overview & key responsibilities)

We are seeking a strategic and visionary Sr. Product Manager to join the Digital Revenue and Corporate Direct team. The ideal candidate will have a robust background in product lifecycle management, market research, and strategic planning within an Agile, technologically advanced environment. They will contribute to the product team a deep knowledge of Delta's customer needs while delivering world class digital experiences that evolve with the industry and overall competitive landscape. As a Sr. Product Manager, you will be responsible for overseeing the development and setting the strategy for our products from ideation to launch and beyond, ensuring they meet business goals and exceed customer expectations.

This Sr. Product Manager will focus on elevating our Corporate Direct platform, as well as 3rd Party Ancillaries in our digital customer facing channels. In this role you will work across both Commercial and Technology teams, enhancing both the third-party ancillary and corporate direct experiences within delta.com and Fly Delta. You will own the product roadmap for the Corporate Direct experiences and support Ancillary products to generate revenue, increase digital containment, and improve customer satisfaction. You will review the performance for your products regularly and identify new opportunities for growth. You keep your stakeholders up-to-date and build consensus around the initiatives you are pursuing. You are comfortable with ambiguity, managing relationships, have a bias toward action, and take products to market quickly on behalf of Delta?s customers.

Responsibilities

Vision and Strategy:
? Develop and maintain a compelling product vision and strategy for Corporate Direct and Ancillary products in line with Delta?s long-term business goals
? Translate business vision into clear initiatives, ensuring a shared vision across cross-functional teams through influential leadership
? Leverage design thinking tools and techniques such as, but not limited to Persona Development, Empathy Mapping, and Journey Mapping, to develop a strong product backlog
? Facilitate capability diagramming to understand the business and technical landscape at a high level
? Identify use case scenarios for the development and prioritization of a product backlog
? Leverage agile mindset and methodologies, while incorporating end-to-end strategic thinking to develop a product roadmap

Stakeholder Management: Manage and influence Digital, IT, Sales, and Product Strategy stakeholders across the organization to align with the product's vision and priorities through effective communication and leadership skills
? Embrace ownership of Corporate Direct and Ancillaries product vision with ability to communicate effectively to business, IT, and external stakeholders
? Present to senior leadership regarding the strategic product vision and long-term strategic roadmap

Market Insight
? Conduct thorough market and consumer research to identify trends and understand the competitive landscape
? Utilize insights from user experience research and focus groups to craft products that deliver customer satisfaction and delight
? Analyze data and market trends to determine key product delivery metrics and leverage strategic frameworks such as, but not limited to, OKRs (Objectives and Key Results)

Product Oversight
? Oversee the management of one or several product portfolios, ensuring timely and quality delivery of product initiatives
? Own the roadmap for the Corporate Direct platform and Ancillary products by creating Initiatives, Epics and Features

Execution And Analysis
? Lead the development and analysis of Corporate Direct and Ancillary enhancement business cases, understanding and prioritizing ROI to achieve business goals
? Implement and support Agile and iterative development practices to enhance product development cycles

Leadership
? Serve as a servant leader to foster a positive work environment that encourages innovation and teamwork
? Facilitate problem-solving, decision-making, and risk management activities within your team
? Ability to effectively prioritize the product backlog to steer the team in the proper direction for product vision execution

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values ? Care, Integrity, Resilience and Servant Leadership ? every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
? Competitive salary, industry-leading pro?t sharing program, and performance incentives.
? 401(k) with generous company contributions up to 9%.
? New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 ? March 31).
? In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
? 10 paid holidays per calendar year.
? Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
? Non-birthing parents are eligible for 2-weeks of paid parental leave.
? Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts.
? Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
? Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
? Domestic and International space-available flight privileges for employees and eligible family members.
? Career development programs to achieve your long-term career goals.
? World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
? Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
? Recognition rewards and awards through the platform Unstoppable Together.
? Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need To Succeed (minimum Qualifications)
? 5+ years proven experience in product management, ideally within Transportation industry
? Strong understanding of the Software Development Life Cycle (SDLC) and experience working in an Agile environment
? Excellent stakeholder management and cross-functional leadership abilities. Ability to curate and share data-driven stories on the value and impact of Products to various stakeholder audiences
? Data-driven decision-making mentality and strong analytical skills to align to strategic priorities
? Exceptional communication and people skills to inspire and engage various teams
? A visionary mindset with the ability to anticipate future needs in product design and development
? Must be performing satisfactorily in current position
? Consistently prioritizes safety and security of self, others, and personal data.
? Embraces diverse people, thinking, and styles.
? Possesses a high school diploma, GED, or high school equivalency.
? Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (preferred Qualifications)

N/A

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