Senior Bilingual Customer Service Representative - Spanish-English ? Remote USA

Senior Bilingual Customer Service Representative - Spanish-English ? Remote USA

Be the spark that brightens days and ignite your career with TTEC?s award-winning employment experience. As a Senior Bilingual Customer Service Representative - Spanish-English working remotely in the United States, you?ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work?certification in the United States says it all!

Our TTEC work-from-home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. ?esidents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

What You?ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you?ll work to resolve the customer?s issues before escalating to the next level. Whether it?s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you?ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You?ll
? Answer incoming communications from customers
? Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role
? 1 year or more of customer service experience
? High school diploma or equivalent
? Great written and verbal communication skills?n Spanish-English
? Recognize and solve problems of mid-to-high level customer service issues
? Computer experience
? High speed internet (> 10mbps)

What You Can Expect
? Supportive of your career and professional development
? An inclusive culture and community minded organization where giving back is encouraged
? A global team of curious lifelong learners guided by our company values
? Base wage of $19 per hour plus performance bonus opportunities
? And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://hellottecbenefits.com/ for more information.

A Bit More About Your Role

We?re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can?t be taught ? a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Job _Customer Care Representative

Remote

Benefits:
Work From Home, Professional Development, Performance bonus, Tuition Reimbursement, Employee Referral Program, Flexible Schedules, Vacation/paid time off, Medical, Dental and Vision, Parking , Flexible Spending Accounts, Retirement / Pension Plans, Long Term Disability, Paid Holidays, Maternity/Paternity Paid Leave, Game Rooms, Prescription Drug Coverage, 401K, Employee Events, Life Insurance, Merchandise Discounts, Paid sick days, On Site Cafeteria

About the Company:
TTEC

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world?s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

Company Size:
10,000 employees or more

Industry:
Other/Not Classified

Founded:
0

Website:
http://www.ttecjobs.com

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