Senior Application Support Engineer

We are seeking an experienced remote Senior Application Support Engineer to join our team.

In this position, you will be responsible for supporting our app and must have solid experience and expert knowledge in PageDuty administration. The ideal candidate will be able to troubleshoot in distributed systems, have a general understanding of Kubernetes and Datadog, and have excellent communication skills. This is a challenging role requiring excellent technical skills, attention to detail, and great problem-solving abilities.

Responsibilities
? Provide expert application support and troubleshoot issues in distributed systems
? Update and optimize technical account configurations
? Implement automation for incident management and user, team, and escalation policy configurations
? Set up team integrations for on-call notifications in Slack and/or email
? Ensure the alignment of services and tags to organization goals

Requirements
? At least 3 years of experience in Application Support
? Expert knowledge and experience in PagerDuty administration
? Ability to troubleshoot in distributed systems
? Familiarity with Kubernetes and Datadog
? Experience in setting up team integrations for on-call notifications in Slack and/or email
? Experience in automation for incident management, user, team, and escalation policy configurations
? B2 English level

Nice to have
? Business and technical services taxonomy for business and organizational alignment

We offer
? International projects with top brands
? Work with global teams of highly skilled, diverse peers
? Healthcare benefits
? Employee financial programs
? Paid time off and sick leave
? Upskilling, reskilling and certification courses
? Unlimited access to the LinkedIn Learning library and 22,000 courses
? Global career opportunities
? Volunteer and community involvement opportunities
? EPAM Employee Groups
? Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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