Senior Analyst- Category Experience

Position Purpose:

Senior Analyst, Category Experience- Content

The Content Sr. Analyst is responsible for maintaining and updating mid-funnel category content (hundreds of browse pages) through data-driven content decisions that are designed to deliver navigation, education, and inspiration to instill customer trust and accelerate the path to purchase. This position works closely with cross-functional partners and Merchants to support Merchandising initiatives, promotional events and Pro priorities. Ultimately these improvements will result in improved customer satisfaction, increased Click-Thru Rates and decreased Bounce Rates. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

Key Responsibilities: ? 40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories. ? 30% Identify opportunities to improve taxonomy, purchase path (search and navigation), data content, SEO and post-transaction results through tactical execution. ? 15% Execute system changes for promotional activity. ? 15% Develop and execute taxonomy changes in the system necessary to support new onboarding and business changes.

Direct Manager/Direct Reports:
? Position Reports to Mgr, Category Experience.
? No direct reports.

Travel Requirements: ? Typically requires overnight travel less than 10% of the time.

Physical Requirements: ? Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
? Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
? No travel required

Minimum Qualifications: ? Must be eighteen years of age or older. ? Must be legally permitted to work in the United States. ? Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis, data analytics

Preferred Qualifications (Content):
? Strong relationship building skills with cross-functional partners to effectively balance stakeholder priorities.
? Track record of taking ownership and driving results in the retail ecomm environment.
? Ability to use data to understand customer behavior and draw actionable insights from those results.
? Strong project planning skills to diligently self-manage deliverable timelines
? Strong numeric and advanced analytics aptitude
? Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
? High comfort level with working in an ambiguous, fast paced environment
? Ability to solve complex problems
? Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
? Strong attention to detail

Minimum Education:
? The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
? No additional education

Minimum Years of Work Experience:
? 2

Preferred Years of Work Experience:
? No additional years of experience

Minimum Leadership Experience:
? None

Preferred Leadership Experience:
? None

Certifications:
? None

Competencies:
? Action Oriented
? Collaborates
? Drives Engagement
? Communicates Effectively
? Customer Focus
? Drives Results
? Manages Conflict

Apply Job!