Senior Amazon Connect Developer (Voice Connect)

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Please find below job description with one of our client.

Job Title: Senior Amazon Connect Developer (Voice Connect)
Location: Remote
Duration: 6Months

Summary Description of Position:
? System Management: ** Oversee the administration, configuration, and maintenance of Amazon Connect instances. Ensure system reliability, scalability, and efficiency.
? Problem Solving: ** Identify, diagnose, and resolve technical issues, including network, integration, and application problems.
? Continuous Improvement: ** Propose and implement system enhancements, including automation and integration with other AWS services.
? Project Management: ** Lead and coordinate projects related to Amazon Connect, ensuring timely and within-budget delivery.
? Coordinate with onshore, nearshore, and offshore teams to ensure seamless delivery of Amazon Connect projects.
? Stakeholder Communication: ** Act as a primary point of contact for internal stakeholders and external... vendors, providing regular updates and technical advice
? Documentation and Reporting: ** Maintain detailed documentation of system configurations, changes, and issue resolutions. Prepare technical reports and analyses for management review.
? Training and Development: ** Develop and provide training materials and sessions to improve team skills and knowledge of Amazon Connect.
? Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions.
? Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, interfaces and any other configurations.
? Lead delivery teams as a senior technical leader in a hands-on capacity to remove blockers to progress by creating proofs of concepts and troubleshooting with other engineers.
? Act as the technical liaison between offshore technical team and customers/partners.
? Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
? Support and enhance existing processes based on new requirements or upgrades
? Facilitate requirements gathering, review and document requirements
? Effectively manage all aspects of projects and customer communications

Qualifications: ? Bachelor's degree in computer science, Information Technology, or a related field. ? Need 5 years of development experience specifically with Amazon Connect. ? Proven experience managing diverse technical teams across various regions. ? Minimum of 3 years managing teams with a strong emphasis on technical deliverables. ? Strong knowledge of AWS services, particularly Amazon Connect, Lambda, and other AWS integrations. ? IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge ? Experience with Contact Flow Design, Lambda Integration, Lex Integration and Call Center Routing ? Proficiency in programming/scripting languages such as Python, JavaScript, or similar. ? Excellent problem-solving skills and ability to manage complex technical challenges. ? Strong leadership and team management skills. ? Excellent communication and interpersonal skills. ? Relevant AWS certifications are a plus

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