Seasonal (temporary) Customer Service Representative Part-Time

Seasonal can be Sensational! 100% REMOTE!

Company Overview...

HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We will transform the way healthcare is administered in the United States by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

We live and work with purpose, care about others, act with integrity, communicate with transparency, and don?t take ourselves too seriously.

We're not just about business ? we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

Purpose And Scope

Receive, investigate, and respond to all member inquiries and resolve member problems and/or complaints in a timely and accurate manner.

JOB SPECIFICS

Seasonal Part-Time Role

Schedule: 20 hours total. Saturdays and Sundays ? offering two 8-hour shifts;
? Shift 1 - 8:00 AM to 4:30 PM EST
? Shift 2 - 1:30 PM to 10:00 PM EST

Additional 4-hour shift scheduled for coverage during peak business hours.

Duration: October 2024 through January 2025

Time Off: No long-term planned time off during the assignment

This role requires availability on weekends and adherence to the specified schedule and training period.

Who you are? At HealthAxis Group you?re more than ?seasonal? ? you?re part of the team. Beyond flexibility and learning new skills, we offer an experience that is more supportive and inclusive, where you will like the people and clients you?re working with and value the relationships you?re able to develop. We are looking for unique individuals. Bring everything that makes you who you are, your unwavering integrity, your imagination and ability to think outside the box along with a healthy disregard for the impossible. Together, we can build greatness for everyone.

Once you work your ?Season? you will be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You will also have access to opportunities for regular full-time roles when they become available.

Principal Responsibilities And Duties
? Answers and tracks telephone calls within established department standards
? Tracks all existing member calls within the IKA database ensuring that documentation is concise and factual
? Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
? Answer ?entry level? claims inquiries
? Takes ?Over the Counter? (OTC) orders for products and diabetic supplies
? Understands and processes ?entry level? enrollment and disenrollment procedures
? Enters prospective members into our software database
? Maintains appropriate current source documents and reference documents
? Interacts professionally with other employees, customers, and suppliers
? Works effectively as a team contributor on all assignments
? Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
? As required, re-directs calls to appropriate department

Customer Service
? Responsible for driving the HealthAxis culture through values and customer service standards
? Accountable for outstanding customer service to all external and internal contacts
? Develops and maintains positive relationships through effective and timely communication
? Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

Education, Experience And Required Skills
? Ability to read and interpret documents and calculate figures and amounts
? Strong typing skills (40-60WPM)
? Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
? Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
? Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
? Ability to toggle between different systems to gather information and provide updates
? Excellent oral and written communication skills including good grammar, voice and diction
? Proficient in MS Office including basic computer and keyboarding skills
? Excellent customer service skills (friendly, courteous, and helpful)
? High school diploma or general education degree (GED) required
? Minimum of six months to one-year related experience required
? An equivalent combination of education, training, and experience

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