Representative, Customer Service

Job Summary:

CECO is a leading, environmentally focused diversified industrial company, delivering innovative solutions that protect people, the environment, and industrial equipment worldwide. With more than 150 years of history and deep application expertise, CECO serves a broad range of industries, including air, water, and energy transition markets. Our legacy began in 1869 with the founding of the Dean Brothers Pump Company, addressing high-temperature pumping challenges. A century later, Claremont Engineering was established, evolving into CECO Environmental. Today, CECO proudly encompasses over 20 trusted brands, each committed to providing solutions that safeguard people, the environment, and industrial operations.

As part of the CECO Environmental family of brands, Fluid Solutions plays a critical role in delivering specialized water solutions that protect both people and the environment. By joining our team, you?ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

The Customer Service Representative (CSR) is responsible for processing incoming customer orders, quotes and requests for products and information. Establishing and communicating price and availability of products and services. The CSR will possess broad knowledge of the division?s product and service offerings along with their respective markets. The Industrial Solutions Customer Service Representative maintains customer satisfaction by providing excellent customer service and administratively supporting the sales organization.

Your Responsibilities Will Be:
? Receives and processes customer orders and requests for quotes.
? Handles all telephone and email inquiries related to orders and shipments, price and availability of parts, and communicates additional information as required.
? Analyzes and determines opportunity for cross-sell and up-sell potential.
? Assists with identification of and management of Equipment Assets.
? Handles customer complaints and inquiries professionally and efficiently; places customers in contact with the proper department when required.
? Assists the Inside Sales Manager, Application Engineers, Product Specialists, Regional Sales Managers, Production, and other inter-company departments, as required, to meet company goals and objectives.
? Develops and maintains working knowledge of CECO Fluid Solutions complete product line.
? Operates as the lead point of contact (internal and external) for all Return Goods Authorization (RGA?s), Credit Memos and Cost of Quality order processing.
? Liaisons between Scheduling, Shipping, Purchasing, Sales, and Engineering to facilitate order fulfillment issues and updates.
? Works to proactively solve customer, product, or pricing issues in a timely fashion.
? Other job duties as required.

Required Qualifications: ? Bachelor?s Degree or equivalent experience. ? Strong computer knowledge including MS Office applications and CRM management (Salesforce.com). ? Proficient in MS Excel Reporting. ? Strong verbal and written communication skills. ? A proven track record of performing work accurately and thoroughly. ? Demonstrated ability to communicate at all levels and with customers and distributors. ? Ability to collaborate with different groups to accomplish goals. ? Demonstrated ability to excel in fast paced environment encompassing company growth and change.

Preferred Qualifications: ? 2 years Customer Service or Inside Sales experience.

ADA Requirements:

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

We Offer:

We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.

At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

ABOUT US

CECO?s Commitment to Our People

At CECO, our people are at the center of everything we do. Whether you?re a professional looking for a career change, an undergraduate student exploring opportunities, or a recent graduate with an advanced degree, you?ll find your chance to make a difference with CECO.

ABOUT CECO

CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment across the globe, serving a broad landscape of industrial air, industrial water and energy transition markets.

We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visiting About Us.

Equal Opportunity Employer

CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: hr@OneCeco.com.

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