Remote::WFH::Customer Service Representative/ Call Center Rep

BCforward is currently seeking a highly motivated Remote Customer Support Representative!

Position Title: Customer Support Representative...

Location: Remote

Note: Candidates should be comfortable working Alaska Standard Time hours. (8 AM to 5 PM Alaska Standard Time = 12 PM/01 PM EST to 09 PM/10 PM EST )

Anticipated Start Date: 09-01-2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ Plus Months (Contract)

Job Type: (>=30 HOURS WEEKLY], [CONTRACT], [REMOTE]

Pay Range: $15/hr to $16/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
3 weeks of training will be involved for this role, it is mandatory, and attendance is required every day throughout the entire training period; no absences will be permitted.

Job Summary:
As a Customer Support Representative, you will be the first point of contact for customers. clients, and stakeholders seeking assistance with Medicare, medical, or healthcare-related inquiries. You will provide exceptional service by addressing questions, resolving issues, and guiding individuals through complex healthcare processes.

Key Responsibilities: ? Respond promptly and professionally to customer inquiries via phone, email, or chat regarding Medicare benefits, medical services, and healthcare plans. ? Experience with Medical or Medicaid is a valuable asset and preferred but not required. ? Provide accurate information about coverage options, benefits, eligibility, and claims processes. ? Assist customers in understanding and navigating the healthcare system, including Medicare enrollment, renewals, and appeals. ? Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction. ? Maintain detailed records of interactions, transactions, and follow-ups using company CRM systems. ? Collaborate with internal teams, such as billing, care management, and insurance departments, to resolve customer concerns and provide seamless service. ? Stay up-to-date with changes in healthcare regulations, Medicare policies, and company procedures to offer accurate guidance. ? Educate customers on preventive care services, wellness programs, and additional resources available to them. ? Participate in ongoing training and development to enhance knowledge and skills related to healthcare and customer service.

Qualifications: ? High school diploma or equivalent; Associate?s or Bachelor?s degree in healthcare administration, business, or a related field is preferred. ? Previous experience in customer support, particularly in the healthcare or insurance industry, is highly desirable. ? Strong understanding of Medicare, medical insurance, and healthcare processes is a plus. ? Excellent communication skills, both verbal and written, with the ability to convey complex information clearly. ? Demonstrated problem-solving skills and the ability to handle challenging situations with professionalism. ? Proficiency in using customer support software and CRM systems. ? Empathy, patience, and a customer-focused attitude.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Customer Service/ Call Center/ Medical/ Medicaid

Company DescriptionAbout BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward?s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration