REMOTE** Travel Support (Call Center)

Do you have a passion for travel?

Grand Circle Corporation seeks a REMOTE Traveler Support Counselor to join our remote November 4, 2024, class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers. Your role will involve... ? Handling service calls. ? Making reservation changes. ? Educating on tour itineraries. ? Processing payments. ? Responding to customer inquiries. ? *Responsibilities:** ? Manage service calls, assist customers with making reservation changes, educate them on tour itineraries, process payments, and respond to inquiries. ? Advise, book, and update airline reservations as necessary using code-based software. ? As a Traveler Support Counselor, your role is crucial in delivering an excellent customer experience that drives loyalty and referrals. Communicate comprehensive information to travelers, including details about our products and policies. ? Achieve monthly performance goals. ? Compete individually while maintaining a positive team spirit. ? Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals ? *Qualifications:** ? 1+ years of experience working in either In-person or Remote Call Center ? Experience working in the travel industry is a plus! ? Experience using GDS (Amadeus/Sabre) is preferred ? Ability to multi-task and navigate multiple computer systems ? History of consistently attaining performance goals ? High attention to detail ? Positive attitude and flexibility8 ? International travel/work experience is preferred ? *Remote Work Requirements:** ? Must have hardwired internet (cannot use Wi-Fi) ? Landline phone ? 2mbps internet speed (higher speed preferred) ? *This position is remote and requires candidates to be located in one of the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington. ? *Benefits (30 hours+):** ? 401K Retirement Savings account with Company Match ? 50% Discount on GCC trips and opportunities for on-site training and travel ? Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts ? Strong PTO package - starting with 16 days and accruing more each year ? 11 Paid holidays throughout the year ? Paid 4-Week Training ? Company-paid life insurance ? Paid short- and long-term disability insurance ? Discounted auto and renters' insurance ? *About Us:**

Grand Circle Corporation is a renowned international travel, adventure, and discovery leader for Americans aged 50+. Headquartered in Boston, MA, we offer a range of travel experiences. To learn more, please visit our websites at www.gct.com, www.oattravel.com

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