Remote Remote Oncology Case Manager?/Transitions of Care

Position: Remote or Bloomington, IL Remote Oncology Case Manager (Transitions of Care)

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team ? both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience ? not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience.

Our commitment runs deep?we're not satisfied with the status quo but determined to redefine it.

To make this happen, we?re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

YOUR ROLE

Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients. As an Oncology Nurse - Transitions of Care, you will be on the front lines serving our members diagnosed with cancer. This role reports to our RN Care Team Lead.

In it, you will conduct clinical assessments, monitor for changes in health, coordinate care, including transitions, and educate members and caregivers about their diagnosis and treatment over the phone to support our members as they move through the oncology care continuum. You will demonstrate a strong clinical focus, supporting the need for culturally competent care. Additionally, you will help improve Thyme Care?s service offerings by communicating feedback from members and providers to our clinical leadership.

You will also assist with other administrative projects as needed. This role can be remote or hybrid based in our Nashville office.

Most of your day will be dedicated to speaking with members and handling clinical escalations and tasks. We maintain a schedule that includes your lunch and breaks to ensure sufficient clinical coverage.

Within your first three months, you will:
? Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations.
? Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction.
? Be comfortable following Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards. Your ability to effectively engage and support our members is reflected in our efficiency metrics and quality standards.
? Identify and prioritize a member's needs and help them remain safe in the community.
? Assist members with care coordination and care management following admissions.
? Coordinate discharge plans with hospital case managers and follow-up care with providers.
? Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences.
? Build strong, trusting relationships with payers and providers to optimize care and prevent readmissions for our members.
? Partner with non-clinical Care Team members to support the member?s social determinants of health needs, such as food resources, transportation access, and support at home.
? Conduct telephonic assessments, including pain assessments and medication reconciliation.
? Ensure members have access to medications and appointments, providing referrals and support as appropriate.
? Perform virtual home safety evaluations and assess the need for DME/supplies.
? Provide referrals to PT, OT, skilled nursing, palliative care, hospice care, etc., as appropriate.
? Be available for?