Remote Live Chat Associate

? *Job Title: Remote Live Chat Associate**
? *Company: Principal Financial**
? *Location: San Antonio, Texas, US...
? *Job Type: Part-Time**
? *Seniority: Entry Level**
? *Years of Experience: 0**

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### Job Description

Principal Financial is seeking a motivated and dedicated **Remote Live Chat Associate** to join our team! This entry-level position is ideal for individuals who are passionate about customer service and want to make a meaningful impact in a dynamic work environment. Our focus is on fostering strong relationships with colleagues, clients, and partners to ensure a seamless customer experience.

As a Remote Live Chat Associate, you will be responsible for providing exceptional support to our customers through live chat channels, addressing inquiries, resolving issues, and promoting our financial solutions effectively. You will be part of a collaborative team that values cooperation, communication, and a hardworking attitude.

### Responsibilities

• **Customer Engagement**: Respond promptly and professionally to customer inquiries through live chat, ensuring that all interactions are positive and customer-centric.
• **Issue Resolution**: Troubleshoot and resolve customer issues efficiently, utilizing problem-solving skills and company resources.
• **Product Knowledge**: Maintain a thorough understanding of our financial products and services to provide accurate information and assist customers in making informed decisions.
• **Documentation**: Accurately document all customer interactions in our systems in a timely manner, ensuring follow-ups are conducted as needed.
• **Feedback Loop**: Gather customer feedback and relay valuable insights to appropriate teams to improve products and services.
• **Collaboration**: Work closely with team members and other departments to facilitate a seamless customer experience and stay informed about product updates and company policies.
• **Performance Metrics**: Meet and exceed performance goals, including response times, customer satisfaction scores, and issue resolution benchmarks.
• **Ongoing Learning**: Participate in training sessions and workshops to enhance your skills and keep abreast of industry changes and updates.

### Requirements

• **Education**: High school diploma or equivalent; relevant coursework in business or customer service is a plus.
• **Experience**: No previous experience required; however, candidates should have a strong desire to learn and grow within the customer service field.
• **Personality Traits**:
• **Confident**: Ability to engage customers effectively and convey information clearly.
• **Hardworking**: A strong work ethic and dedication to providing high-quality service.
• **Soft Skills**:
• **Communication**: Exceptional verbal and written communication skills, with the ability to build rapport with customers quickly.
• **Cooperation**: Team-oriented mindset, with a commitment to supporting colleagues and contributing to team objectives.

### Benefits

• **Profit Sharing**: Participate in the company's profit-sharing program, allowing you to share in the success of Principal Financial.
• **Company Transportation**: Access to company transportation to facilitate any in-person meetings or events when required.
• **Paid Time Off (PTO)**: Enjoy a competitive PTO policy, allowing for work-life balance and personal time away from work.

### Working Environment

At Principal Financial, we promote a collaborative and friendly work environment. You will have the opportunity to build strong relationships with colleagues, clients, and partners, fostering a sense of community and teamwork.

### Application Information

If you are excited about joining our team as a Remote Live Chat Associate, please submit your application by **September 21, 2024**.

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? *Equal Opportunity Statement**Principal Financial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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