Remote Inbound Customer Service

Average up to $17 per hour plus ($14 per hour base plus bonuses/commissions). Easy Apply using our Hellohire process. Put in your application and we will send you a link to schedule your interview if you qualify. Super simple and quick! Here?s why you want to work at TelAffects... You will provide Customer Support and Upselling for a very prominent power company and have the ability to learn and grow and gain experience that will be very useful throughout your career. Work from Home - We provide the equipment, you provide the high speed internet and work daytime shifts (shifts available from 7am-7pm Eastern) M-F from the comfort of your own home! Must have a dedicated (distraction free) office space that we can see in our interview process via camera on an online meeting platform. Access to Daily Pay! - We offer a benefit through Payactiv that allows you to access a portion of your earned wages prior to our payday. If you choose to sign up for this benefit, you can work your shift, and we?ll make a portion of that money available through Payactiv within two days, giving you more control over when and how you want to use your earnings. The funds you access simply get deducted from your next paycheck. No gimmicks, no hoops, just your money, in your hands. Have a voice - As an employee centric company, we maintain a positive and collaborative work environment, where we encourage (and expect!) open and constructive communication from every level of the organization. Have fun -We have a fun professional work environment and work to build strong teams that support each other. Be proud - Not only do you represent a prominent provider of power, your employer, TelAffects, has been named by the Orlando Sentinel as one of Central Florida?s Top 25 Companies for Working Families many years in a row. Responsibilities: Our agents will handle a high volume of calls from customers on behalf of our client (who is a prominent Power Company) to provide customer service support and will be responsible for offering additional products and services on every eligible call. Inbound Customer Service Representatives assist customers with power outage issues, making payments, creating payment plans, or starting/ending service. They will also offer customers the opportunity to purchase programs for surge protection, home wiring and water heater repairs. Skills: Prior recent experience working as an inbound customer service agent for at least one year verifiable. Must also have had an upselling/cross selling component in previous roles and the ability to share your goals and results with our interview team. Strong verbal and written communication skills. The job is conducted via the telephone so candidates must possess strong communication skills and professionalism. Technically savvy, ability to easily learn and navigate multiple screens and enter data while engaging in conversation with customers. Time management skills ? be a self-starter, working remotely while being able to meet various program goals around phone time, customer experience, sales, etc. Solid organizational skills and attention to detail. Eligible candidates must be able to pass a background check and drug test. TelAffects offers: Working a set schedule full time from Home and No Weekend Work. Hours of Operation are Monday ? Friday 7:00am to 7:00pm. Work schedules will be assigned for 40 hours per week. Some OT will be mandatory during storm outages that affects our client's customers. Competitive Compensation ? Starting pay is $29,120 - $35,000 ($14.00/hr. base) plus bonuses and/or commissions. Accrue up to 3 weeks of Paid Time Off after your first year of employment. Medical coverage including health, dental, vision, life and disability insurance after 90 days. Opportunities for continuous training and growth. ? ******************************************************************** Job Type: Full-time Pay: $14.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work from home Experience level: 1 year Shift: 10 hour shift 8 hour shift Day shift No nights Weekly day range: Monday to Friday

Work setting:

Remote

Education:

High school or equivalent (Required)

Experience:

Customer Service: 1 year (Required)
Upselling/Cross selling: 1 year (Required)

Work Location: Remote

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