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Remote Disney Customer Support Jobs

Job Responsibilities: Sr Enterprise Application Support Analyst...

Salary: $33-50/Hour

Company: Disney

Location: Concord, USA

Educational Requirements: Bachelor Degree

Full Job Description:-

At Disney, we?re storytellers. We make the impossible, possible. The Walt Disney Company is a world-leading experiencement and technological leader. Walt?s ardor became to constantly envision new methods to transport audiences across the world?an ardor that stays our touchstone in an organization that stretches from subject parks, lodges and a cruise line to sports, news, movies, and a number of different businesses. Uniting every enterprise is a determination to develop and turn into unforgettable experiences ? and we?re continuously searching out new methods to beautify those interesting experiences.

The Enterprise Technology crew venture is to supply era answers that align with enterprise techniques even allowing organization performance and selling cross-enterprise collaborative innovation. They force aggressive gain through improving our customer experiences, allowing enterprise growth, and advancing operational excellence.

This function is a part of the EADP (Enterprise Applications Data Platform) business enterprise in an effort to offer help for Logistics, specializing in Coupa inside Enterprise Technology. Our venture is to offer enterprise-era answers for the organization that empower growth and beautify cost throughout brands, geographies, and organizations. We are chargeable for excellence in running enterprise structures and approaches with the help of the Enterprise. We lead with a way of life of non-stop development, innovation, and automation.

Responsibilities:

Solution Architect

Act because the software problem is counted expert, running with customers and stakeholders to each cope with problems and advocate/put in force improvements.
Oversee software and platforms, to make certain that any new answer is sustainable, can scale up and is supported through upstream and downstream structures.
Ability to translate enterprise approaches into exceedingly targeted technical specifications.
Analyze and enhance present workflows to offer enterprise efficiencies.
Participate in architectural machine layout evaluation and first-rate through imparting area understanding on the present portfolio of the merchandise. Providing checking out steering on the unit, useful and regression checking out.

Production Support:

Act because the Coupa problem is counted expert, running with customers and companions to each cope with problems and advocate/put in force improvements.
Investigate and remedy manufacturing-associated problems in a well-timed way from a quit user.
Identify and mitigate dangers to the carrier shipping and proactively cope with and remedy problems earlier than they affect carrier levels.
Participate in the technical healing of main machine outages, participating with severa companions which includes outdoor providers or outsourced carrier shipping teams.
Develop and keep software documentation to assist in making certain that help may be correctly performed, and the effect of destiny requests may be assessed.
Monitor carrier overall performance and advocate regions of recognition for non-stop development initiatives, which includes software overall performance control.

Vendor Management:

Be chargeable for vendors/companions inside the well-timed decision of incidents/problems/requests, making sure carrier stage and first-rate goals are met.
Gather necessities for minor improvements and supervise the ensuing product from the providers.
Participate in checking out as required through the check strategy.
Drive the adoption of agile improvement methodologies, specializing in enhancing the rate and first-rate of added work merchandise through DevOps practices and automatic checking out.
Partner with the software safety crew at the implementation of ?safety through layout,? making sure that everyone's answers meet safety standards.
Participate in periodic hassle evaluation conferences and publish implementation opinions to record takeaways and ensure the non-stop development of IT services.

Project Management:

Work as a task supervisor for small to medium-sized projects (much less than 250K) if needed.
Manage the transition to operations by making ready a quit-to-quit preserve version which includes help models, runbooks, Hypercare, operational stage agreements even as running intently through task and govt stakeholders.

Experience:

5+ years in a help function in a company surroundings of a comparable size/complexity
3+ years in software improvement with applicable technologies
A self-starter, who can optimally navigate an advanced organizational structure, accomplishing consequences through affect and collaboration.
Ability to set up govt stage relationships throughout the diverse enterprise and era executives inside The Walt Disney Company.
Establish and lead powerful running relationships in matrix surroundings with different departments, groups, and group of workers with whom work need to be coordinated or interfaced.
Comfortable influencing to obtain favored outcomes.
Deep area and technical information may be crucial, as shipping may be performed in a matrixed surroundings of inner and outside companions, and suppliers.
Equally cushty with executives, supervisor-stage companions, architects, and developers?that is a hands-on role almost about human beings and elements.
A practitioner of the Service Management standards and might correctly continue through evaluation forums and different SM activities.
Experience running inside an agile framework.
Very element oriented
High emotional intelligence
Exemplary communications skill
Proven sturdy negotiating and consensus-constructing abilities.
Business acumen, with deep information inside the allotted area(s) in addition to strong abilities inside the era that helps the area(s) of Coupa:
Coupa P2P Solutions, Coupa Contract Management, Spend Management Solutions and P2P Indirect Procurement.
Handling not unusual Coupa Admin tasks: configuring chart of accounts, approval chains, PO customizations, Tax Codes and PO transmission methods.
Supplier enablement, punchout & catalogs, contracts, PO cXML and bill transmission process.
Workflow, compliant invoicing, bill posting in SAP structures. Coupa Release Upgrades
Hands-on experience with SAP AP, SAP MM, SAP WM, and Blue Yonder ideal
Deep Service Management information, running inside a help community/Center of Excellence
Experience managing outsourced providers, which includes, however no longer constrained to, agile software program improvement, checking out, SLA control, and incident/hassle control.
Participation in formal alternate control approaches
Experience running inside an agile framework.
Experience with software tracking technologies; New Relic, Data Dog, Synthetic Transactions
Wide experience with a number of Software Development Lifecycle methodologies throughout waterfall and agile
Current knowledge of new/rising era and its software in enterprise

Benefits:

Because our personnel and forged participants are at the coronary heart of the entirety we do, Disney gives a competitive general rewards package deal that consists of pay, fitness and financial savings benefits, time-off applications, instructional possibilities and more. Together, those rewards make up a complete package deal that facilitates our personnel and forged participants to maintain their first-class life, develop individually and professionally and take benefit of the unique extras that handiest Disney can provide.

We help boom and improvement for all our personnel & forged through online studying equipment and applications designed to foster inclusion.
We agree with in giving again to the network and you will discover possibilities to volunteer through Disney VoluntEARS.
The Disney Commuter Assistance software facilitates Disney personnel and forged participants to discover commuter resources, alternatives, and incentives.
Discounts are to be had at pick hotels, dining, products and undertaking locations.
Flexibility @ Disney is designed to suit your expert and private needs. How you figure can be on a website online, remote, or a mixture of the, however, it?s with you in mind?offering a portfolio of alternatives for a piece association that lets you thrive, each to your profession and to your life.
Affordable medical health insurance alternatives, which include medical, dental and imaginative and prescient coverage, can be had for full-time positions.
On-web websites online, low-value and again-up infant care alternatives are to be had at pick-up locations.
Vacation and ill depart are to be had for full-time positions. Vacation and private vacations are accumulated primarily based totally on the period of service, role and hours worked.
Retirement plans can be to be had for full-time and part-time positions.
Complimentary topic park admission for full-time and part-time positions after weeks of employment.
Includes Educational compensation and Disney Aspire, which will pay 100% training prematurely at community faculties for full-time and part-time hourly personnel.
Employees are paid on a weekly basis. Direct Deposit is a to-be-had option.
We provide on-web website online health instructions similar to a whole lot of fitness and wellbeing applications and seminars

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