Remote Customer Success Jobs at Delta (Flexible Hours)

Remote Customer Success Jobs at Delta (Flexible Hours)

Job Summary

– **Job Type**: Remote, Flexible Hours

– **Salary**: Competitive, Hourly

– **Working Hours**: Part-time (under 4 hours per day)

– **Company**: Delta Airlines

– **Location**: Only hiring in Georgia

– **Benefits**: Health, Dental, Paid Training, Paid Vacations, Retirement Plans

Job Description

Delta Airlines is seeking enthusiastic and dynamic individuals to join our team as Remote Customer Success Representatives. This role is perfect for self-motivated individuals who are passionate about helping customers and enjoy working in a flexible and remote environment. As a key member of our customer service team, you will be responsible for providing excellent support to our customers, helping them with their inquiries and ensuring they have a positive experience with Delta Airlines.

The ideal candidate will have great communication skills, a proactive attitude, and the ability to work independently. You will be the first point of contact for our customers and will play a crucial role in maintaining the company’s reputation by providing exceptional customer service.

Responsibilities

– Respond promptly and effectively to customer inquiries via phone, chat, and email.

– Assist customers with flight bookings, changes, and cancellations.

– Resolve customer complaints and issues in a timely and professional manner.

– Provide detailed information about Delta products and services.

– Maintain detailed records of customer interactions and transactions.

– Collaborate with other team members to ensure a seamless customer experience.

– Update customer records to ensure data accuracy.

Requirements

– Excellent verbal and written communication skills.

– Strong problem-solving skills and attention to detail.

– Ability to work independently and manage time effectively.

– Customer-centric mindset with a passion for helping others.

– Basic computer skills and familiarity with CRM software.

– Reliable internet connection and a quiet workspace.

– Must reside in the state of Georgia.

Educational Qualifications

– High school diploma or equivalent required.

– Additional certifications in customer service or a related field are a plus.

Experience

– Previous experience in customer service, preferably in the airline or travel industry.

– Experience working in a remote setting is advantageous, but not mandatory.

Benefits

– Comprehensive health and dental insurance plans.

– Paid training programs to help you succeed in your role.

– Generous paid vacation and sick leave policies.

– Retirement plans with company matching.

– Opportunities for career advancement within Delta Airlines.

– Employee discounts on travel and other Delta services.

Company Overview

Delta Airlines is a major American airline headquartered in Atlanta, Georgia. As one of the largest airlines in the world, Delta operates over 5,000 flights daily and serves more than 300 destinations in 50 countries. We are committed to providing our customers with the highest level of service and strive to make every flight a positive experience.

Our team members are at the heart of our success. At Delta, we believe in creating an inclusive and supportive work environment where every employee is valued and has the opportunity to thrive. Join us and be a part of a company that is dedicated to excellence in the aviation industry.

If you are passionate about customer service and are looking for a flexible, remote opportunity with a reputable company, apply now to become a Remote Customer Success Representative with Delta Airlines. We look forward to welcoming you to our team!

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