Remote Customer Service Representative (Kansas Residents)

Overview

As a representative for our Company, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely. Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines in order to help you do... this.
Responsibilities
? Follow proper procedures utilizing computer and telephone equipment.
? Professionally greet prospects by speaking clearly and listening effectively.
? Enter data consisting of letters and numbers onto web forms using keyboard and mouse.
? Provide excellent customer service by maintaining professionalism at all times.
? Maintain a positive attitude towards prospects, co-workers, and all levels of management.
? Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple browser tabs simultaneously.
QualificationsQUALIFICATIONS
? Strong communication skills using professional language/grammar, and be able to speak clearly and audibly.
? Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off of the computer as well as on paper.
? Good computer and keyboarding skills.
? Goal and attention to detail oriented.
? Ability to work individually and as part of a team
? Excellent multi-tasking abilities
? Type an average of 25-30 words per minute with 90% accuracy

LANGUAGE SKILLS
? Ability to read and interpret company documents.
? Ability to speak and communicate clearly using good grammar with customers and co-workers.

REASONING ABILITY
? Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? While performing the duties of this job, the employee is required to sit for extended periods of time.
? The employee is required to use their hands for; maneuvering the mouse, typing on the keyboard, and write using pen and paper.
? Be able to speak audibly and with clarity, and be able to hear and demonstrate effective listening skills through company approved headset.
? Specific vision abilities required for this job include the ability to adjust focus and read from a computer screen for extended periods of time.
? Specific auditory abilities required for this job include the ability to clearly hear, listen to, and respond accurately to customers for an extended period of time and through an approved headset.

WORK ENVIRONMENT
? To ensure that employee performance will not suffer in remote work arrangements, we advise our remote employees to: choose a quiet and distraction-free working space, have an internet connection that's adequate for their job, & dedicate their full attention to their job duties during working hours.
Employment Type: OTHER

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