Remote Customer Service Representative

Ideal Tax was established with the idea of helping clients who are suffering through a tax debt issue, easing the stress and anxiety that comes with serious tax problems, and providing dedicated and comprehensive professional representation in defense of taxpayer rights. We are a leader in the tax resolution industry and recognized as an Accredited Business with the Better Business Bureau... holding an A+ rating. We are headquartered in Orange County, California, and licensed in and provides tax resolution services to 47 states. ? 13+ Years in Business ? Rated A+ with the BBB ? Family Owned & Operated We are actively looking to hire a Customer Service Trainee, this will be a remote position, this individual will have to reside in the Central Coast, in effort to support our clients in the Central Time Zone. Your primary responsibility will be to keep the client engaged throughout the resolution process. You will serve as the first line of response to clients and will be their primary point of contact throughout their services. Your daily tasks will include but are not limited to: ? Contacting clients to request documents required to properly service their case. ? Respond to inquiries from existing clients, receive inbound calls for status updates and execute outbound calls to provide status updates. ? Conduct financial analysis of taxpayer?s income, expenses and assets. ? Manage and prioritize cases depending on complexity. ? Interact with clients, Tax Professionals and other departments. ? Use time management skills to prioritize daily workload. ? Always provide an exceptional customer service experience in every customer facing interaction. Qualifications: ? 2+ years in a Case Management role preferred ? Superior Customer Service skills ? A strong multitasker with excellent organizational skills

? Demonstrated ability to effectively communicate with clients and IRS Representatives

? Excellent Communication skills (written & verbal)

? Proficient Computer skills

? Team player with a strong work ethic

Requirements:

? Tax resolution experience or knowledge of tax resolution processes (preferred).

? Knowledge and application of English grammar including composition, editing and proofreading skills.

? Capable and a self-starter work ethic

? Research and develop strategies to defend the taxpayer?s position

? Ensure security from any collection enforcement to prevent levies

? Conduct financial analysis of taxpayer?s income, expenses, and assets (will train)

? Assemble documents and present to government agency

? Interact with Tax Professionals, clients, and other departments

? Prioritize caseload and assignments

? Multitask while working with customers and navigating our computer systems.

? Other tasks and duties as needed

What we are offering you:

? Performance Bonuses

? Health Insurance (Medical, Dental, Vision)

? 401K with company match

? Paid Time Off (Vacation, Sick, Holiday)

? Career Growth Opportunities

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ideal Tax Solution is committed to providing veteran employment opportunities to our service men and women.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or skills associated with the role.

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Flexible schedule
? Health insurance
? On-the-job training
? Paid time off
? Referral program
? Vision insurance
? Work from home

Experience level:
? 1 year
? 2 years

Shift:
? 8 hour shift
? Day shift
? Morning shift

Weekly day range:
? Monday to Friday
? No weekends

Work setting:
? Remote

Application Question(s):
? What is your desired pay rate per hour?
? How soon are you looking to start a new job?

Experience:
? Customer service: 2 years (Required)

Location:
? North Carolina (Preferred)

Work Location: Remote

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