Remote Customer Service Agent

As a Customer Service Agent, you?ll be the friendly, knowledgeable voice representing Vitality Extracts to our valued customers. Every day, you?ll make a difference by helping solve problems, offering expert guidance, and ensuring our customers feel valued and heard. If you?re someone who?s enthusiastic, solution-oriented, and ready to make a real impact, we?d love to have you on board!

This is a contractor position with opportunity for long term.

Website: www.vitalityextracts.com

Start Date: ASAP

Available Shifts: Thursday - Monday , 9am - 9pm EST

Pay Rate: $15

Job Type: Remote Full-Time

Workspace Requirements: ? Windows PC or a Mac PC. No Tablets or Chrome Books ? Licensed copy of Microsoft Windows 10/11, 12 GB RAM minimum, 256 GB Hard drive minimum, Intel or AMD processor ? Headset with mic and video camera ? A dedicated, distraction-free workspace to ensure productivity and focus

Job Responsibilities: ? Respond to customer inquiries via email and phone using the Gorgias platform, ensuring timely and professional communication. ? Utilize the Shopify e-commerce platform to resolve customer issues related to billing, account management, and order placement or modification. ? Keep up-to-date on product details and company policies to ensure you?re always offering the best possible assistance ? Stay updated on current advertisements, promotions, and sales, as these will frequently change, ensuring customers receive the most relevant information. ? Foster clear and open communication with your team to ensure smooth collaboration and knowledge sharing. ? Adhere to established procedures and policies, while remaining adaptable to any updates or changes in processes.

Qualifications: ? Minimum of 1 year of experience in a customer service role within the eCommerce space, particularly for a company that sells products online. ? A strong proficiency in using technology and being comfortable navigating various software platforms independently. ? A natural communicator with a passion for helping others ? Strong professional demeanor with a solution-focused mindset in all customer interactions.

The Company

Vitality Extracts is an ecommerce business that specializes in selling essential oils, diffuser jewelry, and other wellness products. We focus on promoting natural health and wellness through its products, which are designed to help customers relax, rejuvenate, and improve their overall well-being. We often emphasize the use of essential oils for aromatherapy and holistic healing, and our products are popular among individuals interested in natural remedies and self-care.

The Team

We are a seasoned, close-knit team with years of experience working together. Through our collaboration, we?ve developed strong relationships both within the team and with our valued customers. If you?re looking for a long-term opportunity to grow alongside a dedicated group and be part of a supportive, high-performing environment, we?d love to hear from you!

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Job Types: Full-time, Contract, Seasonal

Pay: From $15.00 per hour

Expected hours: No less than 40 per week

Benefits:
? On-the-job training
? Work from home

Shift:
? 8 hour shift
? Day shift
? Evening shift
? Morning shift

Application Question(s):
? Which customer service platforms or tools have you used and how proficient are you with them?
? What is your availability for work (days, times)?
? How many years of experience do you have in customer service in online retail sales?
? How would you rate your ability to perform customer service in the following areas on a scale of 1 to 5. 1 - not too well, 5 - excellent

a) Phone
b) Email
c) Chat
d) SMS/Text

Work Location: Remote