Remote Chat Support Representative

? *Job Title:** Remote Chat Support Representative
? *Company:** NextEra Energy
? *Location:** San Francisco, California, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1

• --
? *Job Description:**

NextEra Energy is seeking an energetic and passionate Remote Chat Support Representative to join our dynamic team. As a vital part of our customer service operations, you will be responsible for delivering outstanding support to our customers while helping to promote a vibrant work environment. This entry-level role is perfect for individuals who thrive in a fast-paced setting and are eager to contribute to NextEra Energy's mission of providing innovative energy solutions. ? *Key Responsibilities:**

• **Customer Interaction:** Provide exceptional chat support to customers via online chat channels, responding to inquiries, resolving issues, and delivering product information with efficiency and clarity.

• **Problem Solving:** Utilize strong research skills to troubleshoot customer issues promptly and effectively. Identify trends or recurring problems and escalate them to the relevant departments as necessary.

• **Knowledge Management:** Contribute to the development and maintenance of a knowledge base. Keep updated on company products, services, and policies to ensure accurate information dissemination.

• **Customer Engagement:** Foster a positive and engaging interaction with customers, ensuring they feel valued and heard. Enhance customers' overall experience by applying a joyous and solutions-oriented approach.

• **Feedback Loop:** Actively gather customer feedback and insights and relay them to the management team for service improvement; contribute ideas for enhancing customer support processes.

• **Flexibility in Availability:** Adapt to changing workloads and peak periods by adjusting schedules and availability as needed, ensuring customer needs are prioritized.

• **Team Contribution:** Collaborate with fellow team members to share best practices, challenges, and successes; participate in team meetings to contribute ideas and foster a supportive atmosphere.

• **Adhere to Guidelines:** Follow all company policies, procedures, and compliance regulations while maintaining a high level of confidentiality with sensitive customer information.
? *Requirements:**

• **Education:** High school diploma or equivalent; associate's or bachelor's degree preferred but not mandatory.

• **Experience:** Minimum of 1 year of customer service experience, preferably in a chat support role or similar environment.

• **Personality Traits:**
• Energetic: Possess an enthusiastic and proactive attitude that contributes positively to team morale and customer interactions.
• Passionate: Show genuine interest in helping customers and contributing to the company's mission and values.

• **Soft Skills:**
• Adaptability: Ability to quickly adjust to changing customer needs and business priorities, demonstrating flexibility in approach and techniques.
• Research Skills: Proficiency in utilizing various resources to investigate and resolve customer inquiries and issues accurately.

• **Technical Skills:**
• Proficient in using chat support software, CRM systems, and Microsoft Office Suite.
• Comfortable with learning new technologies and platforms as needed.
? *Benefits:**

• Paid overtime opportunities to accommodate workload peaks.
• Travel opportunities for professional development or team-building events.
• Parental leave to support your family needs.
? *Working Environment:**

At NextEra Energy, we believe in creating an environment that is as vibrant and joyful as the services we provide. Our team is committed to infusing energy and enthusiasm into our day-to-day operations, fostering creativity and collaboration that enhance both employee satisfaction and customer support.
? *Application Deadline:**

Please submit your application by **September 29, 2024**.

• --
? *Equal Opportunity Statement:**

NextEra Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and walks of life to apply, and we strive to provide a workplace free from discrimination and harassment.

Join us at NextEra Energy, where your passion for customer service can shine through and make a real difference!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Remote Chat Support Representative posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs

Apply Job!