Remote Call Center Patient Concierge Specialist

Now Hiring! Remote- Call Center Patient Concierge Specialist The Company: Millennia is a technology-enabled service company that partners with healthcare providers to manage and improve their patient financial experience using a powerful patient engagement platform and a healthcare-focused patient support team. The Position: As a Patient Concierge Specialist, you will utilize a virtual phone system to make outbound courtesy calls to assist patients with their medical bills. You will be expected to remain at your workspace, equipped with headset, and taking calls throughout the entire duration of your shift (excluding scheduled breaks). *Equipment is provided. * Additionally, you will provide excellent customer service while maintaining respect for the patient?s privacy rights and personal health and financial information confidentiality. Position Responsibilities: ? Achieve daily metrics when handling high volume inbound calls (Expect to handle ~80-100 calls per day) through a virtual phone system ? Follow scripted verbiage when handling different topics concerning medical bills ? Keep records of all conversations in our database in a comprehensible way. (Must be able to multitask by typing during each call) ? Manage dual monitors, a virtual phone system, and multiple software applications ? Identify patient needs, clarify information, provide solutions, and handle each call in a positive/considerate/respectful manner while protecting the patients' privacy rights and personal health and financial information confidentiality. Remember, a smile can be heard over the phone! Position Requirements: ? Previous experience in a customer and/or patient support role ? High School diploma or GED ? Strong phone and verbal communication skills as well as active listening ? Minimum of 35wpm typing speed ? Understand and pronounce basic medical terms Remote Requirements: ? Quiet workspace free from any distractions, preferably a room with a door that can be closed ? Ability to plug your work equipment directly into your internet router using a provided ethernet cord ? High speed internet ? DSL, Cable, or Fiber ? Dial-up, satellite, Wi-Fi, Cellular/Hot Spot connections are NOT acceptable ? Minimum required download speed of 40 Mbps ? Minimum required upload speed of 8 Mbps Benefits: ? 401(k) ? Insurance- Dental, Vision, Disability, Health, Life ? Paid time off ? Employee assistance program ? Weekly and monthly incentives (chances to win prizes and gift cards!) Pay Structure: ? Starting pay is $13 per hour, with incremental increases up to $17 per hour within just over a year of employment. Shift: ? Training: 8:30am-5:30pm EST with a 1-hour lunch ? After Training: 9:00am - 6:00pm EST with a 1-hour lunch Are you ready to join the Millennia Team? ? We offer 2 ways to apply. Please only choose ONE method of applying below. 1.) To Apply on Indeed: ? Submit your resume 2.) To Apply via External Employment Application: ? Follow the link below to apply by completing the Millennia Employment Application: ? https://forms.monday.com/forms/fe059aec220a6f9d0a391c21f5d203d1?r=use1 If you are chosen as an eligible candidate for this position, you will receive an email invitation to schedule an over-the-phone interview with a member of our Talent Acquisition Team. ? You must be able to be in front of a computer or laptop for the interview, as you will be conducting candidate assessments (including a typing test, and computer skills assessment). You will not be using personal equipment for this position, only for the interview. Job Type: Full-time Pay: From $13.00 per hour Benefits: ? 401(k) ? Dental insurance ? Employee assistance program ? Health insurance ? Paid time off ? Vision insurance Schedule: ? 8 hour shift ? Monday to Friday Experience: ? Call center: 1 year (Required) ? Customer service: 2 years (Required) Location: ? Raleigh, NC (Required) Work Location: Remote