Remote Call Center Assistant

? *Job Title:** Remote Call Center Assistant
? *Company:** DHL
? *Location:** San Antonio, Texas, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 4

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? *About DHL:**DHL is a global leader in the logistics industry, providing innovative and efficient solutions that serve businesses across various sectors. At DHL, we cultivate a culture that embraces change and responds resiliently, ensuring our employees can thrive in a dynamic work environment.

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? *Job Overview:**As a Remote Call Center Assistant at DHL, you will play a crucial role in providing exceptional customer service to our clients. You will handle inquiries, resolve issues, and support our customers through various communication channels. Your dedication and driven approach will contribute to the overall success of our operations while ensuring customer satisfaction.

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? *Key Responsibilities:**

1. **Customer Interaction:**
• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate and up-to-date information regarding DHL services, shipment tracking, policies, and procedures.
• Handle customer complaints with empathy and professionalism, ensuring timely resolution to maintain customer satisfaction.

2. **Issue Resolution:**
• Identify and assess customer needs, offering suitable solutions or alternatives.
• Navigate through various internal systems to gather necessary information for effective troubleshooting.
• Collaborate with logistics teams to facilitate timely resolution of customer issues.

3. **Consultative Selling:**
• Utilize negotiation skills to upsell or cross-sell DHL services where appropriate, adding value to the customer experience.
• Maintain awareness of competitor offerings and changes in the market to effectively communicate DHL's unique selling propositions.

4. **Documentation and Reporting:**
• Accurately record customer interaction details and outcomes in the appropriate CRM systems.
• Generate reports on customer feedback, service trends, and potential areas for improvement.

5. **Team Collaboration:**
• Work collaboratively with team members and other departments to ensure efficient service delivery and information sharing.
• Attend and actively participate in team meetings to discuss performance metrics and share best practices.

6. **Training and Development:**
• Participate in ongoing training sessions to stay updated on company policies, procedures, and industry trends.
• Share knowledge and provide training assistance to new team members as required.

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? *Required Qualifications:**

• Minimum of 4 years of experience in a call center or customer service role.
• High school diploma or equivalent; relevant certifications or coursework in communication, customer service, or business preferred.
• Proven track record in a customer-facing role with a focus on problem-solving and issue resolution.
? *Personality Traits:**

• **Dedicated:** Demonstrates a strong commitment to customer service and organizational goals.
• **Driven:** Exhibits enthusiasm and motivation to achieve personal and professional goals.
? *Soft Skills:**

• **Negotiation:** Effectively engage with customers to determine their needs and arrive at mutually beneficial solutions.
• **Cooperation:** Work positively with peers and management to foster an aligned and effective work environment.

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? *Benefits:**

• Employee discounts on various services and products.
• Complimentary gym membership to support your health and wellness.
• Company-provided equipment to ensure you are fully equipped for success.

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? *Working Environment:**At DHL, we foster a culture that values change and encourages our employees to respond resiliently. We believe that our diverse workforce is our strength, and we are committed to creating an inclusive environment where everyone can thrive.

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? *Application Deadline:** October 31, 2024

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? *Equal Opportunity Statement:**DHL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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