Remote Account Support Associate

? *Job Title: Remote Account Support Associate**
? *Company: Massachusetts Mutual Life Insurance**
? *Location: Los Angeles, California, US...
? *Job Type: Part-Time**
? *Seniority: Associate Level**
? *Years of Experience: 3**
? *Deadline to Apply: 2024-10-26**

### Job Description

At Massachusetts Mutual Life Insurance, we believe in the power of effective communication and customer service excellence. We are seeking a dedicated and resourceful **Remote Account Support Associate** to join our dynamic team in Los Angeles. This position requires a versatile individual with a passion for helping clients navigate their accounts and ensuring a seamless experience with our products and services. If you are adaptable, possess solid decision-making skills, and have a flair for creativity, we invite you to be part of our commitment to diversity and inclusivity and contribute to a culture of belonging.

### Key Responsibilities

• **Client Communication:** Serve as the first point of contact for client inquiries via phone, email, and online chat. Provide accurate information regarding account management, policy details, and available products.

• **Account Management:** Assist clients in navigating their account details, updating information as needed, and troubleshooting access issues. Maintain thorough documentation of all interactions in the client management system.

• **Support Team Collaboration:** Work closely with account managers and other departments to identify client needs and facilitate timely resolutions to ensure client satisfaction.

• **Problem Resolution:** Use your decision-making skills to identify and troubleshoot client issues, working towards solutions efficiently and effectively.

• **Client Education:** Provide insights and information to clients about their insurance policies, benefits, and resources available through Massachusetts Mutual, fostering an understanding of our offerings.

• **Feedback Implementation:** Gather and report client feedback and trends to management to identify opportunities for improvement in service delivery and product offerings.

• **Continual Learning:** Stay updated on industry trends, company products, and regulations to provide clients with the most accurate and relevant information.

### Requirements

#### Experience and Education
• Minimum of 3 years of experience in customer service, account management, or a related field.
• A Bachelor?s degree in Business Administration, Communications, or a related area is preferred, but equivalent experience will be considered.

#### Skills
• **Resourceful:** Ability to find innovative solutions to problems and information efficiently.
• **Adaptable:** Comfortable in a fast-paced, remote work environment and able to pivot as priorities change.
• **Decision-Making:** Strong analytical skills to evaluate and determine the best course of action for client issues.
• **Creativity:** Capable of suggesting new approaches to enhance client engagement and satisfaction.

#### Soft Skills
• Exceptional communication skills, both written and verbal.
• Strong interpersonal skills with an emphasis on tact and diplomacy.
• A proactive attitude and a commitment to fostering meaningful relationships with clients and colleagues.
• A team player with a collaborative spirit aimed at achieving common goals.

### Benefits

• **Health and Wellness:** Gym membership provided to promote a healthy work-life balance.
• **Dental Insurance:** Comprehensive plans to ensure your health and well-being.
• **Paid Time Off (PTO):** Generous PTO policy to allow you to recharge and maintain a healthy balance between work and personal commitments.

### Working Environment

At Massachusetts Mutual Life Insurance, we firmly believe in the value of diversity and inclusivity. Our culture is built on the foundation of belonging, where every employee's voice is heard, and everyone is valued irrespective of their background. Join us in our mission to create a welcoming environment that embraces differences and promotes mutual respect.

### Equal Opportunity Statement

Massachusetts Mutual Life Insurance is an equal opportunity employer. We celebrate diversity and are committed to providing an inclusive environment for all employees. We encourage qualified candidates from diverse backgrounds to apply, creating opportunities for all who meet our qualifications.

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? *If you are passionate about providing exceptional account support and contributing to a culture of inclusivity, we invite you to apply today!**

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