Receptionist - OA3 (Part-Time)

Description About WSDOT Washington State Department of Transportation (WSDOT) is a multimodal organization with a global reputation for excellence! Our dedicated workforce is responsible to plan, design, build, and operate an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 18,000 lane miles of state highway... and 4,100 bridges, WSDOT manages the world's longest floating bridge, executes an award-winning Active Transportation Plan, holds a record for the world's widest tunneling project, and operates the largest ferry system in the nation!

The Opportunity WSDOT is seeking a part-time administrative professional to serve as a Receptionist and to be the first point of contact for the WSDOT Customer Service Desk at Headquarters. This position requires a personable, dynamic, and customer-focused individual who can project a positive image of WSDOT to the public. As the Receptionist, you must be at the agency's forefront and act as a liaison between the people and the department.

In this role, you will provide first-class customer service while working with all types of personalities, either in-person, by telephone, or e-mail. If you feel you can do the following, we encourage you to submit your application. What to Expect Among the varied range of responsibilities held within this role, the Receptionist will: Multi-task in a fast-paced environment and prioritize tasks throughout the day.

Review and assist internal customers in scheduling conference rooms. Conduct research using the agency's Intranet, the Internet, and department-related information sources to obtain response information. Greet, sign in issue visitor badges, and direct walk-in visitors to the appropriate offices.

Receive and evaluate telephone questions with either a direct answer or route inquiries to the proper staff for resolution. Assist with inputting data from customer comment cards into a database for the Incident Response Office. Schedule, assist, and screen users of conference rooms in Headquarters buildings.

Maintain and supply ferry schedules, newsletters, and miscellaneous brochures for public distribution. Check the Hotline database to be sure the information is accurate and correct. Provide administrative assistance to other offices/departments as needed.

Qualifications To be considered for this opportunity, the following are required: High School Graduate or equivalent. Two years of clerical or administrative experience. Ability to function effectively in a fast moving in a demanding fast-paced and sometimes stressful work environment.

It is preferred that qualified candidates also have: Basic computer skills (Word, Excel, Teams) Important Notes This position is not eligible for remote work. This is a part-time schedule opportunity (5 hours per day, 7:00 AM - 12:00 PM, Monday-Friday); however, may require flexibility to cover your teammate's shift when needed. In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position.

For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code. WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT).

For more information, please visit www.uscis.gov. Why WSDOT Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. Employees in this position enjoy a standard daytime schedule, working Monday-Friday only, with weekends off.

Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year! Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options.

Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information. Check out this video to learn more: Why WSDOT?

How to Apply Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the 'Work Experience' portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application: An attached Resume outlining (in reverse chronological order) your experience to date. An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role. Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies.

NOTE: This information may be entered in the 'References' section of the online application; does not require an additional attachment. Please click the 'APPLY' button to proceed. Note that you will be prompted to either sign in or create an account.

This step is required in order to submit an application to this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.

Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter via email.

Contact Us For inquiries about this posting, you may contact the assigned Recruiter, at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 24DOT-HQ-03459 in the subject line

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