Program Manager, Amazon Visitor Landing

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you?ve got deep experience in commercial real estate, skilled trades or technology, or you?re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you?ve got deep experience in commercial real estate... skilled trades, and technology, or you?re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Amazon is a fast paced, demanding corporate environment and JLL is here to provide professional, service excellence. Working with the Facility Manager, the Visitor Landing Program Manager works closely with internal vendors and key stakeholders to facilitate and support local Amazon events taking place in key buildings within Amazon corporate offices. The Visitor Landing Program Manager is responsible for the coordination, facilitation and execution of top tier, high priority events providing support and an exceptional service to Amazonian event hosts. The role will be a main point of contact and will liaise with all cross-functional service coordinators (Facilities/AV/Security/Catering/etc.) to plan and deliver the event to the highest standard. Additionally, this role will be tasked with advising on top tier service standards and procedure drafting as they develop during the planning lifecycle. Primary Duties / Essential Job Functions Responsible for all elements of the end to end management of high-level special events as requested by the Amazon customer Provide prompt and courteous response to Amazon employee and client requests within the guidelines set forth by JLL and Amazon Global Real Estate and Facilities Maintain ethical, professional and courteous relations with contractors and employees and property management teams Liaise with external contractors, e.g. janitorial, production crews and event hosts as well as arranging onsite amenities services Functional supervision of event support staff (set-up crews, third party vendors) Leads site visits, planning meetings and final details meetings with Amazon customer and supporting vendor partners Resolve problems associated with all event services including but not limited to: janitorial, parking, conference rooms, interior furnishings, fixtures, equipment, local county/city requirements, etc. Collate and communicate relevant event information from Amazonian hosts in regards to overall vision of the event, agenda, attendee list, content, external vendors and cross-functional services needs to create a holistic event delivery plan Analytical Reasoning ? using analysis of today?s meeting and event data for future event delivery Perform as a team member with all employees Assisting in the planning and hosting of the occasional GREF-related event as needed Recommend new policies and procedures necessary to clearly define event support of high-level events in high profile areas Establishes and provides clarity to existing policies and procedures relating to Events Team support Demonstrates continuous effort to improve operations, service levels, and streamline work process Identifying opportunities for improving team communication and efficiency Prepare proposals and presentations Assist with Facilities team communications and coordination of response activity during emergencies if deemed reasonable and prudent, and as trained by supervisor Comply with all company and regional policies Flexible hours: Must be willing to work nights, evenings and weekends as necessary Carry out other duties as assigned by program delivery manager Essential Knowledge and Skills You are keen to develop within the workplace, spending time supporting cross- functional teams and gaining knowledge and expertise You have experience in Events management working within the events, hospitality, tourism, event planning, entertainment or similar industries You keep up-to-date with industry trends and have high interest in Facilities and Events management and excellent customer service You are adept at multitasking and are able to manage multiple projects effectively that may vary from day to day You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and a service focused approach You can work unsupervised and take proactive action to resolve issues on your own You are open and have excellent communication skills, fostering effective working relations with a wide range of internal, client and external contacts Experience 8-10 years of event management or hospitality related experience History of working within entertainment industry culture and standards Must be proficient with Microsoft Office Microsoft Visio or CAD experience preferred High level of accuracy and attention to details Positive, professional, customer-service oriented personality Excellent interpersonal and communication skills Ability to work independently, at times, with little direction Education Bachelor?s Degree or equivalent experience Certified Meeting Professional (CMP) preferred Estimated total compensation range for this position is: 70,400.00 ? 102,100.00 USD per year The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant?s education, experience, skills, abilities, geographic location, internal equity and alignment with market data. Location: On-site ?Arlington, VA Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don?t meet all the requirements. We?re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Flexible and Remote Work Arrangements may be available JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL?s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. This position may require you to be fully vaccinated against COVID-19. If required, you?ll be asked to provide proof that you?re fully vaccinated upon your start date. You?re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (?JLL?) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process ? including the online application and/or overall selection process ? you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles? Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500?company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. 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