Professional Services Systems Engineer

LOCATION: Hybrid, North East preferred

The Company...

Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 1,100 clients serving 32,000 healthcare staff nationwide, including ASCs, physician groups, and hospitals

Responsibilities

We are looking to hire a full-time, experienced Professional Services Systems Engineer. Do you have the knowledge and experience to provide IT support to end-users? Do you enjoy promptly identifying and resolving issues proactively? The Professional Services Engineer must have the skills to execute IT projects & implement project solutions in client environments including server/network refreshes, application migrations, cloud migrations, office moves, onboarding, ect. You will be the on-site engineer leading large projects, providing direction and hands-on assistance to field technicians.

Other Responsibilities Will Be
? Implement Project Solutions (Server/Network Refreshes, Application Migrations, Cloud Migrations, Office Moves, Onboarding) to client environments
? Discussing technical goals with the client and build technical plans, diagrams, and deployment artifacts to achieve the goals
? Be the on-site engineering lead for large projects, providing direction and hands-on assistance to the field technicians
? Prepping equipment for deployment
? Executing technical components of projects according to the established deadlines, deliverables, and costs
? Creating and updating documentation for solutions implemented
? Working closely within the scope of client projects as defined by the project manager
? Following up with issues that may arise during project implementations
? Communicating with all stakeholders (Internal/Client/Vendors) about project progress/changes/status
? Performing project handoffs to the support team, ensuring client success in this transition
? Jumping in to perform existing and prospective client engineering discovery assessments
? Assisting with client escalations from the support team as needed
? Following and as needed establish best practices for implementation and configuration of company products and solutions
? Contributing to ongoing process improvements and best practices documentation
? Completing daily time entries and submitting timesheets within the established deadlines
? Participating in required cybersecurity and compliance training sessions

Education & Expertise

We need people who don?t mind working in a flexible manner based on the needs of the business and who will provide solid customer service and clear communication to our clients. We encourage you to apply if you can easily adapt to a rapidly changing environment, shift priorities, and meet tight deadlines.

This Position Will Require The Following Qualifications
? Strong technical generalist with exposure to servers, networks, and applications administration.
? Strong leadership skills with proven ability to mentor and lead teams.
? Exceptional customer service, communication, and organizational skills.
? A minimum of 2 years? experience with simple to small engineering project implementations.
? The ability to travel to achieve project goals
? Strong written and verbal communication
? Customer-first approach
? Strong work ethic
? Proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences
? Communication with the technology team and other departments as collaboration requires

Required Certifications
? Microsoft Azure Administrator Associate
? Azure Virtual Desktop Specialty 2023.02
? Microsoft 365 Identity and Services
? Microsoft Certified: Windows Server Hybrid Administrator Associate

Desired Certifications
? FortiSwitch Specilist
? Fortinet Cybersecurity Advanced Certification (NSE 7)
? Fortinet Cybersecurity Expert Certification (NSE 8)
? Cisco Certified Network Professional (CCNP)
? Sophos Certified Engineer
? SonicWall Network Security Professional
? Cisco Meraki Solutions Specialist
? AWS Certified Solutions Architect - Associate
? Microsoft 365 Mobility and Security

Technical Skills
? Experience and understanding of industry standard APIs structures and industry standard data structures are highly recommended, including but not limited to http-based (get/put/x-auth, etc), SQL, JSON, XML, CSV or delimited data structures and formats.
? Experience with, but not limited to, common scripting languages such as SQL stored procedures, JS, Linux Shell, and python.
? Healthcare and Ambulatory Surgery Center specific hardware/systems experience
? Network Segmentation: Data, Wi-Fi, VoIP
? Single Server Deployment (Hypervisors included)
? Cloud Migration (Private and Public like AWS, Azure)
? Mail Migration to Office365
? Files Server Shares migrations to OneDrive/SharePoint
? Application Upgrades
? Mail flow Diagnostics
? Knowledge of public DNS record types
? Backup and BDR Implementation: Agent deployment, Backup policy setup
? RAID Expansion (RAID 5 & 6 ONLY)
? Basic AD setup: DC migrations, File/Print migration, basic GPO
? Documentation: Network Diagram
? VPN Setup
? RDS Environment Setup
? Equipment installation

WHY AnatomyIT?

AnatomyIT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.

Benefits

We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
? The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees

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