Principal Services Product Manager (remote option)

The Global Services Portfolio team is an essential enabler for Global Services and strategies to simplify and converge services offerings to help customer achieve their outcome. The team focuses on customer outcome-based services, defining holistic plans to support the technology along lifecycle and along the customer journey.

The Services Product Manager, reporting to the Director of Global... Services Portfolio, has ownership and accountability for the specification, design, engineering, and overseeing the effective deployment of post-sales service offerings capabilities to support our business. This role will partner with Business Unit (BU) leadership, Product R&D and Services to deploy services complementary of BUs technologies to enable customers achieving the desired outcome successfully and optimizing business profitability for BUs and the company.

A successful BU Services Engineering Product Manager will design and implement service capabilities which are easy to sell, easy to deliver outcome based added value to customers, and add to BUs? profitability.

Roles and Responsibilities Summary
? Conducts regular services business updates for key stakeholders including BU?s leadership, Services leadership, and quarterly ELT updates.
? Conducts research on user experience and needs, current market trends and general functionality to better understand the specifications of applicable services.
? Captures & filters market's unmet and/or under-served services capabilities needs based on business feasibility, scale, and ROI.
? Create saleable service features and deliver design-ready specifications focused on desired customer outcomes, that minimize delivery costs and improve profitability.
? Design services capabilities in collaboration with Services Design Engineers to ensure alignment to desired specifications.
? Incubate and validate services designs in collaboration with Services Validation Engineers. This includes delivering the service to a limited set of customers.
? Maintain post-sales services roadmap ensuring coverage across the BU and across all phases of services lifecycle.
? Supports services BU Offering Management in marketing and sales strategies including pricing, sales enablement, and customer training.
? Accountable for service readiness and engineering support of the implementation of new services for delivery functions.
? Responsible for continuous improvement of released services including performance monitoring and improvement change orders.
? Responsible for sunsetting services by supporting such decision and executing the retirement of applicable services.

Required Qualifications
? 5+ years of services delivery, services product management or equivalent
? 3+ years in the T&M or Control and Automation or relevant high-tech industry.
? Demonstrated success in driving cross-functional alignment and execution.
? Excellent executive-level communication and presentation skills.
? English Language Proficiency with effective oral and written communication skills.
? Travel ? 20% to global Services sites and customer locations as needed.
? Preferred location: Austin, Costa Rica, Europe

Why NI?

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

The people : We?re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We?ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we?re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let?s get started, and let?s Engineer Ambitiously together.

NI is an equal opportunity and affirmative action employer, committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on- and off-site) at an aggregate level. We know that different roles have different requirements, so we?re embracing a full range of options

Apply Job!