Principal Product Manager - Technical, Salesforce Success Central

This role is open to these locations: Seattle, WA; Dallas, TX; Arlington, VA, Atlanta, GA; Jersey City, NJ and Boston, MA. Relocation offered from within the US to any of these locations.

AWS is looking for leaders like you to help launch Salesforce Success Central (SFSC), a dedicated center of excellence providing Salesforce expertise and managed services to help teams across Amazon accelerate their Salesforce journey while raising the bar on security, developer efficiency, operational excellence and financial responsibility. SFSC owns security mechanisms and financial governance related to Salesforce development, and delivers company-wide, reusable components for common Salesforce use cases and recommended third-party solutions, managed Amazon integrated solutions for security, DevOps and system integrations, expertise, training and community to grow our talent and share Salesforce best practices and learnings across Amazon. Delivering at Amazon scale and building industry-grade solutions, we partner closely with Salesforce business and technical leadership. We give Salesforce superpowers with AWS innovation.

In the SFSC team, you?ll be responsible for defining the the product and service vision for SFSC to maximize our value to Amazon teams innovating with Salesforce. You will own the business model on how teams can ?pay? for our offerings based on the value that we deliver to ensure Customer Obsession and Ownership. You will lead product management to ensure our products and services are best-in-class with clear success KPIs. You will lead MBRs, QBRs and our OP1 to our executive audience. This role may include management responsibilities.

Key job responsibilities

As a Principal Product Manager, you will define the strategic vision and own the long-term roadmap for major suites of technology products with company-wide impact. Working with technical teams within and without SFSC, you will use your product domain expertise, customer obsession, and ownership of the end-to-end product development cycle (customer engagements, stakeholder buy-ins and requirements definition, CX design, compliance, feature definition and prioritization, product messaging, go-to-market strategies, and post-launch closed-loop feedback mechanisms) to lead products and teams through strategic and technical ambiguity to ultimate success. You will be expected to make appropriate tradeoffs to optimize time-to-market and technical and business outcomes, clearly communicating goals, roles, responsibilities, and desired outcomes. Beyond a strong technical background and proven track record of product management, a successful candidate will have experience driving strategy and influencing executive leadership. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and 'so what' rather than just superficial trends.

A day in the life

We have a team culture that encourages diversity and innovation. We expect team members and management alike to take high ownership for their vision and execution of ideas, and to foster a work environment empowering everyone to do the same. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

About the team

Inclusive Team Culture: Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon?s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance: Our team puts a high value on work-life balance. It isn?t about how many hours you spend at home or at work; it?s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we?re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS
? Bachelor's degree in computer science, related field, or equivalent work experience
? 15+ years of experience with 7+ years of technical product management experience in a related industry
? Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations
? Demonstrated written and verbal communication skills with a proven ability to present complex technical information in a clear and concise manner to a variety of audiences
? Demonstrated experience translating customer needs and product opportunities into innovative and detailed product requirements for business applications with large and divers customer bases and business use cases
? Proven track record of delivering results in company-wide, cross-functional technical initiatives

PREFERRED QUALIFICATIONS
? MBA, and/or advanced degree in computer science or related field
? Experience with Salesforce and/or other CRM related technologies
? Experience in managing small to medium sized teams.
? Experience owning enterprise-wide business applications and workflows with critical business, security, and compliance impact
? Experience coordinating teams across multiple business units and time zones
? Experience architecting a solution on top of Amazon Web Services (AWS)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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