Prepared Foods Specialist Part-Time

Pay Class A:

Pay Range: $16.00 - $21.67 per hour...

JOB SUMMARY:

As a member of the Prepared Foods team of the Davis Food Co-op, the Prepared Foods Specialist works under the supervision of the Prepared Foods Manager to perpetuate and support an organized and smooth-running Food Service Department. They effectively comply with all aspects of the store including customer service, department conditions, profitability, productivity and workplace conditions while understanding and upholding Davis Food Co-ops End Statements.

This is a part-time position. Employee must be available to match the business needs and will be required to work early morning, late evenings, weekends and holidays necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES: ? Customer Service Responsibilities - exceed our customer's expectations for service and provide a welcoming environment for all in accordance with the DFC's customer service standards. ? Greet and offer assistance to customers. Demonstrate excellent customer service at all times. ? Demonstrate proper phone etiquette and delivery of messages. ? Know store layout and know which products belong to which departments. ? Be able to explain the benefits of Co-op membership. Understand and be able to explain the difference between a cooperative and other businesses ? Be available to help in other departments as instructed by management. ? Departmental Responsibilities: ? Merchandises and promotes store products and cooperates as a team member ? Conducts periodic inventory counts. ? Trains new employees as assigned by management. ? Take drink and food orders from customers and assist in the sales of Deli products; ? Maintain a clean and attractive Deli case display; ? Assist cooks in rotating stock and learn the basics of food preparation and sanitation; ? Ability to multi-task and work other stations; ? Assist in keeping the Deli and kitchen area clean; ? Assist in stocking and maintain products on Deli shelves. ? Follow the prescribed opening, closing and stocking procedures ? Completes daily cleaning routines and executes deep cleaning projects on a routine basis or as needed. ? Inspects equipment and tools to ensure proper working order and addresses as needed. ? Report any situations of concern to Prepared Foods Management team. ? Attends applicable onsite or offsite trainings ? Work in partnership with stores Marketing Department to help promote product, sale or any promotional material to help drive departmental sales. ? Coordinate with other departments to support cross merchandising opportunities ? Specialist Duties: ? Adhere to scheduled shifts and be ready for work when the shift begins. ? Follow instructions; respond to management direction. ? Maintain a professional working relationship with, and communicate relevant information to coworkers ? Safety and Sanitation Responsibilities: ? Ensure department and back-stock areas are maintained in clean, orderly condition, following all guidelines. ? Wear proper clothing during shift, consistent with current store and department uniform and appearance standards. ? Avoid injury; demonstrate proper lifting techniques and follow proper steps in the event of an injury. ? Follow accepted food safety practices. ? Handle all store equipment with care; observe all safety precautions and assist others in doing so. ? Follow DFC safety policy at all times and assist in maintaining all areas of the store in safe condition. ? Report unsafe, or potentially unsafe conditions. ? Staff Relations: ? Maintain professional working relationship standards within department. Assist co-workers with interpersonal problem solving where/when appropriate. ? Abide by all DFC policy and procedures as specified in the DFC Employee Handbook. ? Perform other duties as assigned by management.

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate competencies in the following matters:
? Problem Solving
? Identify and resolve problems in a timely manner.
? Customer Service
? Manage difficult or emotional customer situations.
? Respond promptly to customer needs.
? Solicit customer feedback to improve service.
? Respond to requests for service and assistance.
? Adaptability
? Adapt to changes in the work environment.
? Manage competing demands.
? Deal with frequent change, delays, or unexpected events.
? Ability to switch tasks at management request.
? Attendance / Punctuality
? Be consistently at work and arrive on time.
? Arrive at meetings and appointments on time.
? Dependability
? Respond to management direction.
? Work flexible hours including nights and weekends and adjust to business needs.
? Commit to long hours of work when necessary to reach goals.
? Complete tasks on time or notify appropriate person with an alternate plan.
? Work Quality
? Demonstrate accuracy and thoroughness.
? Look for ways to improve and promote quality.
? Accept and apply feedback to improve performance.
? Monitor own work to ensure quality.
? Work Quantity
? Meet productivity standards.
? Complete work in timely manner.
? Strive to increase productivity.
? Work quickly

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