Part-Time Customer Service Representative

PART-TIME CUSTOMER CARE PROFESSIONAL

The nation's leading administrator of long-term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

If you have a passion for helping people, especially those who may be going through a difficult time we encourage you read on.

As a Customer Care Professional, you will be providing service to long term care insurance policy owners as well as financial representatives of insurances companies. You will have the opportunity to be part of a supportive team to provide best in class customer service.

This will be a fully remote opportunity including the initial 4 weeks of paid training. We are seeking highly motivated self-directed individuals who have previous work from home experience.

We are looking at a part-time schedule of Mon-Fri, 9:30a-3:30p CST, 30 hours per week.

PART-TIME CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES
? Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.
? Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.
? Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
? Identifies service opportunities and suggests innovative ideas for improvement.
? Handles multiple products and services intermittently while meeting established service requirements and standards.
? Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.
? Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
? Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.

Part-Time Customer Care Professional Minimum Qualifications
? High school diploma or GED equivalent
? Previous customer service experience preferred.
? Working knowledge of life and health products is welcomed but not required.
? Must have knowledge of Microsoft Office Suite
? Excellent active listening, interpersonal, and communication skills
? Must have good attendance and demonstrate the ability to function as a reliable member of operations.
? Must have a cell phone or land line to utilize multi-factor authorization, specific to Microsoft requirement.

Illumifin values diversity and is committed to providing an environment of mutual respect. illumifin is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. illumifin will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.

Job Type: Part-time

Expected hours: 30 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? On-the-job training
? Paid time off
? Referral program
? Vision insurance
? Work from home

Shift:
? Day shift

Education:
? High school or equivalent (Preferred)

Experience:
? Call Center: 2 years (Preferred)
? Insurance: 1 year (Preferred)

Work Location: Remote