Online Support Officer

• Job Title:** Online Support Officer
• Company:** DoorDash
• Location:** Phoenix, Arizona, US...
• Job Type:** Part-time
• Seniority:** Associate Level
• Years of Experience:** 3

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### Job Description:

As an Online Support Officer at DoorDash, you will play a crucial role in providing exceptional customer service to our users, ensuring their needs are met effectively and efficiently. Your primary responsibility will involve serving as a point of contact for our customers, helping them navigate through inquiries, issues, and requests related to our delivery services. You will work in a dynamic environment, collaborating with other team members to enhance customer satisfaction while maintaining our high standards of service.

### Key Responsibilities:

• **Customer Support:** Provide timely and accurate support to customers via online communication channels such as chat, email, and social media, ensuring a positive experience and resolution of inquiries.

• **Issue Resolution:** Identify customer issues and troubleshoot problems, ensuring all concerns are addressed swiftly and appropriately. Escalate complex issues to relevant departments as necessary.

• **Data Management:** Maintain detailed records of customer interactions, document issues and resolutions, and update information in our Customer Relationship Management (CRM) systems to streamline operations and enhance knowledge sharing.

• **Feedback Collection:** Gather customer feedback and suggestions, analyzing data to provide insights for improvements in service delivery and user experience.

• **Collaboration:** Work closely with the operations and logistics teams to ensure timely and effective delivery of services, sharing relevant information that aids in smooth operations.

• **Performance Monitoring:** Adhere to set performance metrics and targets, actively engaging in training sessions and performance reviews to continuously improve your skills and ensure top-tier customer service.

• **Administrative Support:** Perform routine administrative tasks, including but not limited to managing schedules, maintaining documentation, and assisting with training new team members.

### Requirements:
• Education & Experience:**
• Bachelor s degree in Business Administration, Communications, or a related field preferred.
• Minimum of 3 years of experience in a customer service or support role, preferably in an online or e-commerce environment.
• Skills:**
• Proficient in using various online customer support platforms and communication tools.
• Strong analytical skills; ability to assess situations and provide effective solutions to complex customer issues.
• Exceptional attention to detail and follow-through on tasks and assignments.
• Personality Traits:**
• Highly motivated and driven attitude, demonstrating a strong commitment to customer satisfaction and performance excellence.
• A proactive approach to problem-solving and the ability to adapt quickly to changing environments.
• Soft Skills:**
• Excellent verbal and written communication skills.
• Strong interpersonal skills, with the ability to work effectively both independently and as part of a diverse team.
• Capable of maintaining composure in high-pressure situations while delivering consistent, quality service.

### Benefits:

• **Free Accommodation:** Enjoy complimentary housing close to the office.
• **Company Transportation:** Convenient transportation options provided to employees for work-related travel.
• **Disability Insurance:** Comprehensive coverage to ensure peace of mind in case of unforeseen circumstances.

### Working Environment:

At DoorDash, we prioritize the personal and professional development of our employees. We foster a culture of growth, encouraging team members to pursue training opportunities and further their careers within the company.

### Application Deadline:

Please submit your application by **October 14, 2024**.

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• Equal Opportunity Statement:**

DoorDash is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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