Online Student Enrollment Advisor

General Description and Purpose:
Full-time Administrative position. Responsible for various duties required for the efficient operation of the Enrollment Services Office.

Primary Functions/Responsibilities: The Online Student Enrollment Advisor is the frontline advisor and facilitator for the flow of enrollment information between EDUKAN, Pratt Community College, and prospective/current students. The position serves as a liaison. Responsibilities include providing direction and oversight for college enrollment activities and the flow of student information on college policies, practices, and rules. The position contributes to student services duties from the time of initial inquiry through the completion of Start Verification. The goal of the position is to assist in transitioning the student from inquiry into the virtual classroom, by assuring online services and communications with students are met, by maintaining close collaboration with team members to assure goals are met daily.

Performance Measurement:
1. Contributes to the mission and vision of providing administrative oversight to assure effective and timely admission procedures are delivered to assure students are enrolled by Pratt Community College in a timely manner.
2. Enforces the implemented policies and procedures to assure departmental goals are met with Pratt Community College.
3. Implements, and troubleshoots daily, and collects and maintains supportive documentation.
4. Has primary responsibility for all day-to-day operations related to the facilitation of the enrollment process.
5. Analyzes enrollments and ensures EDUKAN welcome letters are extended to students via the CRM system.
6. Evaluates and ensures enrollments are transferred from EDUKAN to Pratt Community College daily.
7. Analyzes daily pending reports, holding college accountable for pending status as outlined in the CRM system.
8. Is responsible for follow-up calls. Until the active status conversion rate is at 90% or higher 120 -150 calls or text are to be made daily.
9. Works collaboratively with college, and EDUKAN staff to complete enrollment and eliminate them from the pending status.
10. Manages, facilitates, and ensures college team members are completing the enrollment process and flipping students to active status immediately upon completion of the process.
11. Is responsible for the determination of late enrollment eligibility, and process accordingly. Work with college as needed to complete the late enrollment process. Once enrollment is completed transfer student and faculty engagement to the Chief Executive Officer for management.
12. Is responsible for reporting and seeking guidance from the Chief Executive Officer when enrollment operations fall short, and administrative intervention is required.
13. Is responsible for the submission of process adjustments policies and or procedures and working collaboratively with the Manager of Strategic Alignment and Operations to develop and implement.
14. Facilitates the coordination, maintains supportive documentation, and conducts the Enrollment Merger Meeting as outlined in the policy.
15. Is responsible for Tracking Enrollment to Active Status per session end and compiles the Enrollment Summary Report.
16. Is responsible for Tracking Active minus No Shows, per session end and compiles the Enrollment Summary Report.
17. Is responsible for Tracking Final Starts minus Drops per session end and compiles the Enrollment Summery Report.
18. Collects and analyzes In-State vs. Out-of-State Enrollments Report from the IT Department and apply to the Enrollment Summary Report.
19. Completes, distributes, and posts to the ?G? drive at the end of each session and at the end of term the Enrollment Summary Report within 48 hours of completion.
20. Provides guidance to college registrars and student services support (Call Center) with new, prospective, undecided, and current students communication issues.
21. Facilitates all activities related to the Student Union.
22. Interfaces with HS Advisors for student activity and grade reporting process.
23. Facilitates all activities related to the VIP Counselor / Advisor Program.
24. Works collaboratively with Academics via the Start Verification process to ensure retention and starts of enrollments.
25. Works collaboratively to continuously improve and fine tune enrollment processes to assure goals are met.
26. Is responsible for ensuring that any/all needed interactions with College & Staff, Students, and EDUKAN Team are responded to within 48 hours of request.
27. Provides outstanding customer service and acts as a key point of contact with students during the enrollment process.
28. Is responsible for maintaining confidentiality of student information when working with all College and EDUKAN teams.
29. Stays current with website and system functions.
30. Complete all other duties as assigned by the Chief Executive Officer in a timely manner.

Coordination and Accountability Tasks:
1. Coordinates, Manages, and Facilitates all enrollment related activities.
2. Maintains a working relationship with all employees regarding employment matters, personnel policies, and procedures.
3. Is responsible for consulting on a regular basis with the director to inform him/her of any actions, circumstances and outcomes that were carried out on their behalf.

Supervises the Following Staff:
Is responsible for communications with students enrolling in online courses.

Required Knowledge, Skills, Abilities, and other Characteristics:
1. Advanced knowledge of principles and processes for providing customer service. This includes student needs assessment, meeting quality standards for services, and evaluation of student satisfaction with the enrollment process and experience.
2. Advanced knowledge of administrative and clerical procedures and systems, proficient in Microsoft Office (Word, Excel, PowerPoint), managing files/ records, and other office procedures and terminology.
3. Advanced oral and writing skills.
4. Advanced knowledge of principles and procedures for academic recruitment.
5. Work under pressure.
6. Retain confidential information.
7. Need for minimal supervision.
8. Passionate understanding for students and their specific higher educational needs.
9. Ability to learn and adapt quickly and efficiently.
10. Ability to change situations and environments effectively.
11. Proficient in all aspects of EDUKAN including program requirements, enrollment procedures, and partner colleges.
12. Listen actively and attentively.
13. Strong organizational skills.

Experience:
Two to five years of advanced experience in student enrollment.

Education:
High School Education or GED

Certifications and/or Licensure:
Willingness to obtain appropriate licensure i.e. SHRM, etc.

Work Conditions/Environment:
Office Setting

Other:
None