Online Customer Care Associate

? *Job Title:** Online Customer Care Associate
? *Company:** Best Buy
? *Location:** Seattle, Washington, US...
? *Job Type:** Part-Time
? *Seniority Level:** Associate Level
? *Years of Experience:** 4

### Job Description:

Best Buy is seeking a dedicated and customer-oriented Online Customer Care Associate to join our dynamic team in Seattle. As a part-time member of our customer care department, you will play a crucial role in providing exceptional support to our online customers, helping them navigate their shopping experience, and addressing their inquiries efficiently. This position is ideal for individuals who are passionate about technology and eager to provide top-quality service in a fast-paced environment.

### Key Responsibilities:

• **Customer Interaction:** Respond promptly and professionally to customer inquiries via email, chat, and social media platforms, ensuring customer satisfaction and a positive brand experience.
• **Product Knowledge:** Gain a thorough understanding of Best Buy?s products and services to provide accurate information and recommendations tailored to customer needs.
• **Problem Solving:** Employ critical thinking skills to troubleshoot and resolve customer issues related to orders, payment, delivery, returns, and product functionality, ensuring a swift resolution.
• **Feedback Management:** Gather customer feedback and insights regarding products and services, and work collaboratively with relevant teams to convey suggestions for improvement.
• **Customer Education:** Assist customers in navigating the Best Buy website, providing guidance on product features, promotions, and loyalty programs.
• **Team Collaboration:** Collaborate with team members and support roles to share knowledge, insights, and best practices to enhance the overall customer experience.
• **Performance Metrics:** Meet and exceed performance metrics related to customer satisfaction, response time, and resolution rates while consistently delivering high-quality service.
• **Continuous Improvement:** Participate in ongoing training sessions to further develop product knowledge, customer care skills, and stay updated on Best Buy services and operations.
• **Data Entry and Management:** Accurately document customer interactions and follow-up actions, ensuring proper tracking and reporting of issues and feedback.

### Requirements:

• **Experience:** Minimum 4 years of experience in customer service, with a strong emphasis on online interaction and support.
• **Education:** A high school diploma or equivalent is required; a degree in a related field is preferred.
• **Skills:**
• **Soft Skills:** Demonstrated ability in critical thinking for effective problem-solving and people management skills to engage with diverse customer audiences.
• **Personality Traits:** Must be resilient in the face of challenges, maintaining a positive attitude and passion for customer service.
• **Communication:** Excellent verbal and written communication skills, with the ability to articulate clearly and empathetically to customers.
• **Technical Proficiency:** Familiarity with customer service software, online chat tools, and common tech platforms; strong computer skills are necessary.

### Benefits:

• Paid sick leave
• Dental insurance
• Free food
• Opportunities for growth and development in a creative work environment

### Working Environment:

At Best Buy, we celebrate and nurture innovation. Our team consists of passionate individuals who are committed to creativity and excellence. As part of our customer care team, you will be encouraged to bring your ideas forward in a collaborative space that embraces new solutions.

### Application Deadline:

Please submit your application by **October 27, 2024**.

### Equal Opportunity Statement:

Best Buy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences to foster a variety of perspectives within our company.

Join us in making technology accessible and enjoyable for our customers while enhancing your career in a supportive and innovative environment at Best Buy!

How to apply:

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