Online Chat Specialist Entry Level

Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.

The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

Responsibilities

We require a motivated person who can engage in online conversations with site visitors and respond to any queries they might have

Customers will receive prompt and accurate service from the chosen candidate

The online chat specialist will perform a number of customer service-related tasks for the business and our clients while reporting to the online chat manager

Through the use of online chat software, this person will engage regularly with visitors to our clients' websites and be held accountable for providing top-notch service in real-time

They must to be able to manage several information demands coming in

This individual will be required to

The successful candidate will offer quick and accurate assistance to customers

The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients

This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real-time

Qualifications

We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website

Strong work ethic

with the ability to work well both independently and within the context of a larger team-oriented environment

PC keyboarding and internet experience needed

Strong communication and interpersonal skills- including written and verbal

Upbeat positive attitude and professional demeanor

Articulate and well accustomed to a client-facing role

Proficient written and verbal communication skills in English;

Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality

This position is also a remote position in which you will be working from home

Remote

About the Company:
Bold Gold Media

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