Online Chat Representative at Numrah in Davis, California, United States

Online Chat Representative
? Position:* Online Chat Representative
? Location:* Remote
? Pay:* $21.99 - $28.00 per hour
? Schedule:* Monday to Friday, 8 AM to 4 PM (40 hours per week)

## Overview

We are seeking a dedicated and professional Online Chat Representative to join our team. This role is ideal for individuals who are passionate about providing exceptional customer service and have a strong background in the air freight industry.

## Key Responsibilities

• Respond promptly and professionally to customer inquiries via online chat.

• Provide accurate information regarding products, services, and policies.

• Assist customers with order tracking, shipping issues, and general inquiries.

• Maintain a high level of customer satisfaction through effective communication.

• Collaborate with team members and other departments as necessary to resolve customer issues.

• Document customer interactions and maintain detailed records.

• Adhere to company policies and procedures while maintaining confidentiality.

## Qualifications

• High school diploma or equivalent (entry-level).

• Minimum of 1 year of experience in customer service.

• Minimum of 1 year of experience in the air freight industry.

• Strong written communication skills and attention to detail.

• Ability to multitask and work effectively in a fast-paced environment.

• Proficient in using chat platforms and customer service software.

## Benefits

• Competitive pay with hourly rates ranging from $21.99 to $28.00.

• Health insurance, including medical, dental, and vision coverage.

• 401(k) retirement plan with company match.

• Annual pay increases with performance reviews.

• Opportunities for career growth and advancement within the company.

• Paid time off (PTO).

• Supportive work environment with a focus on employee well-being.

## Work Schedule

• Monday to Friday, 8 AM to 4 PM.

• 8-hour shifts.

• Expected to work a total of 40 hours per week.

Join our team and make a difference in the air freight industry while enjoying competitive pay and excellent benefits! We look forward to receiving your application.

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