Office Assistant & Customer Care

Employer Industry: Swimming Pool Service

Why Consider this Job Opportunity...
• Flexible work schedule, including the option to work from home
• Opportunity to work for America's largest and premier swimming pool service company
• Competitive compensation based on experience
• Chance to join an award-winning team with a strong reputation for customer service
• Access to free uniforms
• Potential for career growth and advancement within the organization

What to Expect (Job Responsibilities):
• Provide office communications support by answering calls, forwarding messages, and confirming customer work orders
• Interact with customers daily to address appointments, service issues, billing inquiries, etc.
• Conduct customer satisfaction surveys and courtesy calls
• Track customer information and maintain records in the Customer Relationship Management System
• Schedule and delegate work orders to field staff, updating and monitoring schedules as needed
• Execute daily accounting and bookkeeping tasks, including billing, receivables, and payables
• Manage office supplies and address office-related malfunctions or requests

What is Required (Qualifications):
• College degree preferred or equivalent business experience
• 3 years of experience in the service industry, with a focus on back-office activities
• Proficiency in computer literacy, including Microsoft Office Suite and QuickBooks
• Strong organizational, planning, and time-management skills
• Excellent verbal and written communication skills
• Critical thinking and attention to detail

How to Stand Out (Preferred Qualifications):
• Knowledge of the swimming pool industry
• Experience with customer relationship software, such as Salesforce or HubSpot

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