Microsoft TEAMS Architect

TEAMS ENGINEER/ARCHITECTClient: Microsoft...Location: REMOTEContract: Can extend to 18 monthsExpertise Required:? 3-5 years? experience of supporting UC communication solutions such as Skype for Business/Teams? 3-5 years? experience of Voice, video, meeting solution, and supporting infrastructure? 3-5 years? experience supporting UC/AV hardware/Microsoft Teams Room? General understanding on telephony and IP Voice communication? Understanding on LAN/WAN/IP technology? Understanding and application of security aspects of network and communication solutionsProven subject matter expertise in the following:? 5+ years? experience in architecture designs, deployment, troubleshooting, technology management? Self-reliant and strong team player, working in a fast-paced environment where technology and customers' requirements can change regularly? Understanding of Microsoft?s Modern IT Architecture and Strategy? PowerShellScripting experienceCandidate needs:? Deep understanding in Teams architecture? Deep troubleshooting skills with Teams? Designing & implementing services of Teams.? Teams deployment? Experience in assessing Microsoft Teams health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Teams environments which includes change, release, performance, and availability management.? Experience in the enterprise customer arena? Passion for new innovative technology and drive customer transformation? Ability to communicate with a variety of different audiences and strong presentation skills.? Ability to effectively recognize and adapt to change and in constant learning mode.? Ability to explain complex topics in ways that can be understood by technical and business decision makers.? Face-to-face customer engagement skills? Excellent written, oral and presentation skills? Troubleshooting knowledge & skills? Degree qualification or equivalent experience? Good understanding of ITIL/Service Management? Passion for new innovative technology and drive customer transformation? Demonstrate effective balance between business and technical acumen? Ability to effectively recognize and adapt to change? Ability to deliver presentations and discuss complimentary products at a solutions level? Ability to handle customer critical issues and work in difficult situations? Prefer five or more project experiencesIn this role you'll have the opportunity to work with some of the largest, and most sophisticated companies in the world, usually F1000. You will be a trusted advisor, responsible for customer satisfaction, deployment, adoption, and support of Security services for diverse client environments ensuring customer satisfaction. You will help them stabilized developed solution areas.Cloud Solution Architects (CSAs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CSAs provide technical support including risk assessments and tuning to operate and optimize a customer?s cloud or on-premises environment. The CSA provides support delivery services as well as technical readiness through a Customer?s Support contract. Services can be delivered either remotely or on-premises.A Cloud Solution Architect is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate and optimize their Microsoft 365 solutions. It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of M365 solutions to deliver customer value and outcomes. As a CSA, you will be part of a local Customer Success team which helps Microsoft customers successfully realize their business outcomes.We need individuals that:? Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.? Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.? Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.? Enjoy teamwork and actively contribute to their peer group as well as our customer account teams.? Communicate at all levels from CIO to the technical staff on the ground.Key technical resource for the customer
• Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
• Join a highly motivated team of leading industry experts
• Preview new technology before others in the industry and learn how to make the best from it
• Visit customers to train them and share industry and development expertise
• Be part of a thriving developer community that's constantly looking for ways to improve our customers? experience, software development goals and use of technology.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from Microsoft?s consulting practice and product groups
• Continually learn and grow professionally
• Analyze problems
• Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
• Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for Microsoft Premier. Engineers must also possess strong technical writing, presentation and training skills

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