Manager, Support Services - University Advancement

Scheduled Hours 37.5 Position Summary The Manager, Support Services, will assist the Senior Manager, Support Services with managing a team of project managers, coordinators, and other administrative staff for the assigned team who play a vital role in University Advancement. The Manager reports to the Senior Manager, Support Services and will work closely with the unit leadership team to ensure... the administrative team is working efficiently and effectively in supporting the unit. The Manager will also partner with staff in Advancement Administration and other support services managers in UA to help build a comprehensive and unified onboarding, performance and development plan. The Manager helps to ensure a seamless flow of communication, training and workload management. University Advancement strives to advance the mission of the school by creating a culture of philanthropy among alumni, students, faculty, and friends. Administrative staff will be assigned to support individual schools and programs within this team. The Senior Manager will work closely with leaders of schools and programs to ensure the needs of the team are being met. The Manager will help create and foster a culture of collaboration and teamwork that celebrates outcomes, builds individual and team capacity, and ensures that WashU UA is a preferred workplace. Job Description Primary Duties & Responsibilities Assists with managing the daily administrative activities of the team of project managers, coordinators, and administrative assistants. Helps cultivate a positive, collaborative team environment that encourages high performance, shared workload, and professional advancement within the team. Assists with bi-weekly meetings of administrative team to ensure consistency of quality and best practices being used across the assigned team. Strategizes and partners with leaders and officers in the assigned team to support the needs of each school or program. Works with the Senior Manager to expand the training and team-building program. Co-manages a collection of data, detailed checklists, templates, and instructional materials for the purpose of maintaining the highest standards of accuracy and service for initiatives, program, stewardship, and strategy officers. Assists with hiring and onboarding within the subvertical. Reviews applications and attends interviews. Assists with monitoring the performance of staff, attends regular meetings to provide positive direction and address concerns. Assists with annual performance reviews. Performs other duties as assigned. Preferred Qualifications Experience working in advancement in a university setting. Experience with Microsoft Teams and Sharepoint. Strong project management skills and ability to set and meet personal and team deadlines with the flexibility to manage competing and changing priorities. Confident and collaborative, with strong communication and interpersonal skills, and have the capacity to develop productive relationships at all levels, establish trust, and provide thoughtful counsel. Strong written communication skills. Outstanding organizational skills, attention to detail, and accuracy. Ability to analyze, condense, and synthesize information provide accurate analysis and summaries. Active manager and coach who can challenge a team to improve. High standards of performance and great attention to detail. Solid computer skills, including Microsoft Office and familiarity with databases. Required Qualifications Bachelor?s degree. Three years of administrative management or office management experience. Or equivalent combination of education and experience Grade G11 Salary Range $53,100.00 - $90,600.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We?ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO/AA Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University?s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment ? fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. Should I consider applying to older job postings? Yes. Due to the unique needs of each search, the selection process may occur at different paces for open positions. Individuals are encouraged to apply to all open positions of interest for which they meet the Required Qualifications. Washington University's collective success is significantly attributed to the passion and outstanding efforts of our community. Our faculty and staff are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. Washington University strives to create a positive employee experience where faculty and staff thrive, both personally and professionally. Our faculty and staff find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world. Useful Links Who We Are Human Resources Benefits Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish) Pay Transparency Policy Statement