Manager, Crew Business Insights

United States, Georgia, Atlanta

Crew Resources

20-Nov-2024

Ref #: 26864

How you'll help us Keep Climbing (overview & key responsibilities)

Crew Business Insights & Predictive Analytics (BI&PA) is seeking a manager for the insights team who will be responsible for the discovery, sizing, and initial feasibility assessment of efficiency solutions within the Flight Operations (FOP) $7B budget. This role requires curiosity, innovation, partnership with operating divisions, expert level of data analysis, and the ability to translate insights from financial impact to results. The successful candidate must have extensive knowledge of database structure/schemas, and experience coaching technical teams to deliver on dynamic business objectives. The initiatives generated under this team will generate substantial savings over the next 3 years in coordination with the predictive analytics arm of the team.

Responsibilities

Cost ? Saving Analytics and Insights:
? Lead efforts to identify and quantify cost-saving opportunities within all FOP departments (Crew Scheduling, Crew Tracking, Hotels, Transportation, and Training)
? Conduct advanced data analysis to understand inefficiencies in crew operations and develop strategies to align with business objectives
? Collaborate with internal stakeholders to validate analytics findings and proposed value capture

Decision Support & Business Value Communication
? Communicate insights effectively to senior management, quantifying the value of recommended actions and cost-saving initiatives
? Build clear, data-driven business cases to support operational changes and influence company-wide decision-making
? Translate complex analytics into actionable recommendations for both technical and non-technical stakeholders

Team Leadership & Development
? Lead, mentor, and develop a team of analysts focused on FOP and cost optimization
? Define and prioritize team goals, ensuring alignment with the broader FOP strategy
? Foster a culture of continuous learning and innovation within the team, encouraging data-driven decision-making across all levels

Cross-Functional Collaboration
? Work closely with cross-functional teams, including FOP, IT, ODS, and OAP to align on initiatives that drive cost efficiency
? Serve as a liaison between the analytics team and other departments, ensuring collaborative and efficient execution of cost-saving strategies
? Partner with data product team to enhance data availability and quality, supporting more robust and accurate analysis

Continuous Improvement & Optimization
? Establish and track key performance metrics to monitor the success of cost-saving initiatives and identify areas for further improvement
? Leverage industry best practices and emerging technologies
? Drive the continuous improvement of analytical methods, tools, and reporting systems to deliver high-quality insights with increased efficiency

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values ? Care, Integrity, Resilience, Servant Leadership, and Teamwork ? every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
? Competitive salary, industry-leading pro?t sharing program, and performance incentives
? 401(k) with generous company contributions up to 9%
? Paid time off including vacation, holidays, paid personal time, maternity and parental leave
? Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts
? Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
? Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
? Domestic and International space-available flight privileges for employees and eligible family members
? Career development programs to achieve your long-term career goals
? World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
? Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
? Recognition rewards and awards through the platform Unstoppable Together
? Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need To Succeed (minimum Qualifications)
? 5+ year of experience in data analysis, business insights, consulting, or operations research with a focus on operational efficiencies
? Strong expertise in data analytics tools (e.g., SQL, Python, R)
? Excellent communication and presentation skills, with the ability to articulate complex data insights and business impact clearly
? Strong business acumen, with the ability to identify and drive cost-saving initiatives through data-backed insights
? Proven problem-solving and critical-thinking skills, with a strategic mindset and strong focus on execution
? Experience influencing decision-making at all levels of the organization through data storytelling
? Ability to work cross-functionally and build strong relationships with stakeholders across departments
? Demonstrates that privacy is a priority when handling personal data.
? Embraces a diverse set of people, thinking, and styles
? Consistently makes safety and security, of self and others, the priority.
? Consistently prioritizes safety and security of self, others, and personal data.
? Embraces diverse people, thinking, and styles.
? Possesses a high school diploma, GED, or high school equivalency.
? Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (preferred Qualifications)
? Experience in consulting analytics role
? Understanding of the Delta Pilot Working Agreement or other airline collective Bargaining Agreements
? Familiarity with FAA pilot regulations
? Experience with crew operating systems
? Bachelor's degree in Computer Science, Engineering or equivalent field

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