Manager - Behavioral and Mental Health

Summary:
? You need a Bachelor?s degree, 2-3 years in program management, strong communication skills, corporate experience, vendor management, analytical skills, and proficiency in Excel and PowerPoint.
? You will design and implement behavioral health programs, manage vendors, analyze trends, coordinate initiatives, and collaborate with stakeholders to enhance colleague well-being.

You Lead the Way. We?ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you?ll learn and grow as we help you create a career journey that?s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you?ll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to share in the company?s success. Together, we?ll win as a team, striving to uphold our company values and powerful backing promise to provide the world?s best customer experience every day. And we?ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Manager, Behavioral and Mental Health

You Lead the Way. We?ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you?ll learn and grow as we help you create a career journey that?s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you?ll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to share in the company?s success. Together, we?ll win as a team, striving to uphold our company values and powerful backing promise to provide the world?s best customer experience every day. And we?ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they?re ready to take on a new career path, we?re right there with them, giving them the guidance and momentum into the best future they envision.

The Manager, Behavioral and Mental Health will work on the Global Well-being and Benefits team in Colleague Total Rewards and Well-being (CTRW). As a key team member, this person is a key contributor in designing, implementing, and evaluating programs while collaborating with internal and external stakeholders to enhance our mental health programming in US and International markets. The successful candidate will possess thought leadership, strategic thinking, communication, and a track record of success leading a strategic programing and integration. The role requires exceptional organizational skills, strong communication abilities, and a deep understanding of behavioral health services. The ideal candidate will be passionate about improving mental health outcomes and possess the ability to work collaboratively with interdisciplinary teams.

Qualifications: ? Bachelors degree required. Graduate degree may substitute with one year of experience. Prefer 2 to 3 years? experience in program management in a well-being environment or equivalent combination of education and experience ? Excellent communication, interpersonal skills, and written skills with the ability to collaborate effectively with internal and external stakeholders. ? Must be able to adapt to organizational culture, be comfortable working with employees and leaders at all levels. ? Five years of experience in a corporate environment with demonstrated competency in all core technology preferred. ? Background in a mental health environment preferred ? Ability to handle escalations and resolve issues in a timely and effective manner. ? Strong attention to detail and ability to prioritize tasks in a fast-paced environment. ? Ability to maintain confidentiality and handle sensitive information with discretion. ? Supporting role: Experience in vendor management ? Robust analytical skills with the ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement. ? Demonstrated skills in analyzing and synthesizing data and presenting data in a simple, business-focused presentation format. ? Superior time management & organizational skills including the ability to prioritize and multi-task and handle time-sensitive deadlines in a complex, fast-paced environment. ? Superior Excel and PowerPoint skills. ? Ability to take initiative and work within ambiguous situations. High degree of adaptability and the ability to learn quickly and work with minimal direction.

Responsibilities: ? Support the strategy and design of colleague behavioral health programs ? Define strategic goals to achieve Healthy Minds business objectives and mission ? Play lead role in project management of behavioral/mental health initiatives ? Coordinate the implementation of programming with local markets, understanding and adjusting to the local regulatory requirements and cultural norms ? Develop and lead behavioral health campaigns / events ? Vendor relationship management; including onboarding new vendor relationships, budgeting and ongoing monitoring ? Analyze quarterly trends and service level agreements with vendors and collaborate with others to develop improvement plans where necessary. ? Assist with the development of colleague communications regarding Healthy Minds programing ? Assist in tracking and monitoring clinicians? continuing education and licensing requirements in order to remain complaint and up to date ? Drive new initiatives, ensuring alignment with Healthy Minds mission and objectives ? Oversee special projects that require integration between colleague benefits and other CEG priorities ? Coordinating standardization of healthy minds strategy across markets ? Conduct research and analysis of mental/behavioral health trends, ensuring presentations are consistently updated with evidence-based information and references ? Explores current mental health data and trends to inform strategy ? Partner with internal stakeholders, such as CEG (Human Resources), legal, operations and management, and external partners, to enhance colleague engagement and well-being opportunities; creating strong relationships to support the successful implementation of programs. ? Stay up to date with industry best practices and legislative changes to ensure programs are effective and compliant. ? Monitor programs to ensure compliance with internal guidelines and regulatory requirements

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we?ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the ?Know Your Rights? poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Requirements: ? Bachelors degree required. Graduate degree may substitute with one year of experience. Prefer 2 to 3 years? experience in program management in a well-being environment or equivalent combination of education and experience ? Excellent communication, interpersonal skills, and written skills with the ability to collaborate effectively with internal and external stakeholders. ? Must be able to adapt to organizational culture, be comfortable working with employees and leaders at all levels. ? Five years of experience in a corporate environment with demonstrated competency in all core technology preferred. ? Background in a mental health environment preferred ? Ability to handle escalations and resolve issues in a timely and effective manner. ? Strong attention to detail and ability to prioritize tasks in a fast-paced environment. ? Ability to maintain confidentiality and handle sensitive information with discretion. ? Supporting role: Experience in vendor management ? Robust analytical skills with the ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement. ? Demonstrated skills in analyzing and synthesizing data and presenting data in a simple, business-focused presentation format. ? Superior time management & organizational skills including the ability to prioritize and multi-task and handle time-sensitive deadlines in a complex, fast-paced environment. ? Superior Excel and PowerPoint skills. ? Ability to take initiative and work within ambiguous situations. High degree of adaptability and the ability to learn quickly and work with minimal direction.

Responsibilities: ? Support the strategy and design of colleague behavioral health programs ? Define strategic goals to achieve Healthy Minds business objectives and mission ? Play lead role in project management of behavioral/mental health initiatives ? Coordinate the implementation of programming with local markets, understanding and adjusting to the local regulatory requirements and cultural norms ? Develop and lead behavioral health campaigns / events ? Vendor relationship management; including onboarding new vendor relationships, budgeting and ongoing monitoring ? Analyze quarterly trends and service level agreements with vendors and collaborate with others to develop improvement plans where necessary. ? Assist with the development of colleague communications regarding Healthy Minds programing ? Assist in tracking and monitoring clinicians? continuing education and licensing requirements in order to remain compliant and up to date ? Drive new initiatives, ensuring alignment with Healthy Minds mission and objectives ? Oversee special projects that require integration between colleague benefits and other CEG priorities ? Coordinating standardization of healthy minds strategy across markets ? Conduct research and analysis of mental/behavioral health trends, ensuring presentations are consistently updated with evidence-based information and references ? Explores current mental health data and trends to inform strategy ? Partner with internal stakeholders, such as CEG (Human Resources), legal, operations and management, and external partners, to enhance colleague engagement and well-being opportunities; creating strong relationships to support the successful implementation of programs. ? Stay up to date with industry best practices and legislative changes to ensure programs are effective and compliant. ? Monitor programs to ensure compliance with internal guidelines and regulatory requirements