LIVE CHAT SUPPORT (REMOTE)

Simard & Sons Inc. is a reputable company known for its dedication to excellence and innovation in the industry. With a strong history and a commitment to delivering top-quality products and services, the company consistently meets the needs of its clients. Simard & Sons Inc. values precision, efficiency, and forward-thinking solutions, making it a trusted name in the market. The company?s focus... on quality and customer satisfaction drives its success and growth in the industry.

Job Overview:We are seeking a motivated and customer-oriented individual to join our team as a Live Chat Support Representative. This role involves assisting customers through our online chat platform, providing them with real-time solutions to their inquiries, and ensuring a positive customer experience.Responsibilities:Respond to customer inquiries via live chat promptly and professionally.Assist customers with product information, troubleshooting, and order processing.Resolve customer complaints and issues efficiently while maintaining a friendly demeanor.Escalate complex issues to the appropriate department when necessary.Keep accurate records of customer interactions and update customer profiles.Collaborate with team members to ensure consistent and accurate information is provided to customers.Stay updated on company products, services, and promotions to offer accurate assistance.Provide feedback to the team on recurring customer issues to improve service quality.Qualifications:High school diploma or equivalent; additional education or certifications are a plus.Previous experience in customer service or live chat support is preferred.Excellent written communication skills and the ability to type quickly and accurately.Strong problem-solving skills and the ability to think on your feet.Ability to work independently in a remote environment.Comfortable using various chat platforms and CRM software.Flexibility to work different shifts, including evenings and weekends, if required.Benefits:Competitive hourly wage.Flexible working hours with both full-time and part-time positions available.Opportunity to work from home and maintain a work-life balance.Training and development programs to enhance your skills.A supportive and collaborative team environment

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